Going downhill and picking up speed
District Sales Manager (Current Employee) – Southeast – September 12, 2015
Keep in mind that as a District Sales Manager, you are the LOWEST level employee at Sears Hometown & Outlet Stores (SHO). Typical day: exactly how many conference calls do you want to have per day? They can start at 6am and you can have 5 or more per day ... sometimes even more. You're expected to be in stores daily (that's normal) coaching, teaching, COLLECTING FROM OWNERS. The relationship between store owners and DSM's has become highly adversarial. SHO's biggest problem is they've eliminated their greatest expenses (lease cost, employee cost, utilities cost) and put them on the backs of their store owners who have been duped into believing they're entrepreneurs. SHO, in the mean time, only has product cost and field management expenses. The Monthly Operating Review is the most stressful event you'll experience -- being asked to explain $4 postage expenses and why a store owner reduced the price on a washing machine by $5 (which you then have to collect from the owner). The P&L is the most convoluted thing you'll ever see - it comes from multiple websites, with multiple inputs from dozens of sources that can charge it without you knowing it yet YOU'RE still responsible. You would think the company would make more money without store expenses. They may end up with the FED Gov't telling them that store owners are actually employees. When that happens, you'll see the place fully crumble.
Work from home at times, a good Regional Sales Director can make it a little better
Too many to list. Wish I could go back in time and prevent myself from taking this job.