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Sears

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3,683 reviews

Sears Employer Reviews

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Decent pay. Regular Schedule. Can be a difficult job.

Technical Specialist (Former Employee), Round Rock TX – May 6, 2012

Pros: decent pay.

Cons: dealing with very angry customers, bad training, terrible managment

Recieving inbound calls from often livid customers for repairs on products purchased from Sears. The department is really supposed to be a technical support group. However, with minimal product training, it may be very difficult with out extensive knowledge. Goals and metrics on the phones can sometimes be impossible to meet. Especially the "quality" – more... part of calls. Sears litterally wants you to be the happiest person in the world over the phone. Even with customers that can be the most rude, hostile, and condesing people you will ever talk to. Most of all the employees are all there to make a paycheck. Few have the desire to move up. Managers can be great or just suck. I went through 4 different team managers in 1 year. However, all of them were very nice, helpful, and understanding. Dealing with the outsourced call centers and several other people who "pass the buck" makes the job very frustrating. Overall, I dreaded going to work everyday. But the pay was worth it. Lots of incentives too. – less

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Good job for a college student

Electronics Sales Associate (Former Employee), Bloomsburg, PA 17815 – June 16, 2013

As a college student the pay was decent, the hours were flexible and the managers were all very friendly.

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Company changed ownership and company went down hill fast

Material support supervisor for tools department (Former Employee), Murray, UT – June 16, 2013

Cons: merger

Sears used to be a great place to work. When K-Mart merged with Sears the management and work conditions weht down hill fast. I was injured on the job and the company did not want to take care of problem.

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Sears is an okay company

Recruiter (Former Employee), Mesa, AZ – June 15, 2013

Pros: i was paid on time and the employees were pleasant, the pay was very good

Cons: hr had no backbone, not very sophisticated, computers were old, no job security and unable to trust management

I enjoyed my time at Sears the recruiting department was small, the people were nice.

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Sears is a fast pace evironment and they are 100% customer focused

Customer Service Representative (Current Employee), Winter Park, FL – June 15, 2013

Pros: works with school schedule

Cons: recognition

A typical day at work for me involves making outbound calls to contractors, processing paperwork and devising pricing for the potential contractors. I work well with my co workers and our team is very diverse. The hardest part of my job is not being able to find a contractor to service our customers. The most enjoyable part of my job is knowing that – more... my hard work enables our customers to be happy. While working at Sears, I have learned that no one can be perfect, but when you put forth your best effort, you can yield very positive results and that's what gives me self-satisfaction. I enjoy my job very much and I believe our management team has our best interest at heart. – less

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Sears

Loss Prevention Agent (Former Employee), Redding, CA – June 15, 2013

Sears was one of the more favorable jobs I have had. I enjoyed the work and the people I worked with.

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Excellent, Enjoyable.

Sales Blue Team (Former Employee), Plantation, FL – June 15, 2013

Pros: compensation, schedule

Cons: very few in the store i worked at.

Great job supportive of young people. Respectful of employees. Much different then average retail companies. Has a good culture getting better.

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Great company culture and work/life balance!

MEN'S & WOMEN'S DESIGNER (Former Employee), New York, NY – June 15, 2013

Gained a strong professional experience that will translate into any future job opportunities.

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Sears is in the dark ages

Sales Representative (Former Employee), Brandon, FL – June 15, 2013

The POS system is so old that customers get very frustrated. The shop your way rewards is a joke. The company will not hire anymore full time so you can't receive any good health benefits.

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Nice part time job, but not worth it.

Hardlines MCA (Former Employee), Beavercreek, OH – June 14, 2013

It was an easy enough job, but the whole time you are pressed for time. Constantly rushed to get the job done and never really seeming to have enough time to do so. The enviroment was friendly and my co-workers were great though.

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Productive, QUIET WORK ENVIRONMENT

Assistant Store Manager (Current Employee), New York, NY – June 14, 2013

Greeted students and filled important information daily
overall a staisfactory experience

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wasnt organized

Receiving Asoociate (Former Employee), Kingsport,tn – June 14, 2013

Pros: liked the people

Cons: no raises in 3.5 yrs i was there

Backroom associate, lifting heavy stuff,NO forklift, work at night by yourself, no one to help load for customers

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Good place to work

Cashier (Current Employee), Daytona Beach – June 14, 2013

You are pushed with getting people to sign up for credit cards and rewards programs.

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Horrible place to work

Sales Associate (Former Employee), Lawrenceville, GA – June 14, 2013

Horrible place to work the pay is minimum wage no advancement possible. Management is Ok. you are worked to death only to make minimum wag with no possibility to move up in the company.

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Management is horrible

Merchandise and Customer Associate (Former Employee), Valley Stream, NY – June 14, 2013

Pros: working in the mall is cool

Cons: bad management

If management doesnt like you at green acres mall they will fire you before your probation is up. If they like you you'll stay for a long time.Its all feelings. Some people arent cut out for merchandising and customer associate(MCA)

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Nice place to work during busy times unfortunately not many busy times.

Sales Consultant (Current Employee), Provo, UT – June 14, 2013

I got this job with the intention of it being a transitional job; just a job that would last until I found another job. But I ended up working there for over a year. It was nice in my department but other departments were not so great. Some departments such as appliances tended to be very cut-throat because of the commission based nature of the job – more... many associates would take other associates customers or even sales. Like I said it was a decent job although it did have its flaws. – less

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Not an enjoyable place to work

Cashier (Former Employee), Peoria, AZ – June 13, 2013

A typical day started with checking in with the managers and staying at your cashier station until breaks and quitting time, by yourself, and hoping for the rare customer to come along. I didn't learn much. It was the dullest job I've ever had. Co-workers were boring and not very helpful. Hardest part of the job was coming in every day, busting your – more... butt, for minimum wage. The most enjoyable part of the job was quitting. – less

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Fun at times

Sales Associate (Former Employee), Hartselle, AL – June 13, 2013

Pros: could work on mu own

Cons: not enough pay

Not enough pay or room for advancement, Worked in th shoe department and got hardly ant feeback

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Productive and fun workplace

Customer Advisor (Former Employee), Houston, TX – June 13, 2013

Pros: the company

Cons: they closed down

managing the front end and providing quality customer service
how to run a front end smoothly and productively
management was amazing
co-workers great people to work with
nothing was hard
the job itself was enjoyable

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Busy from punch in to punch out

Newspaper Delivery (Former Employee), New York, NY – June 13, 2013

Pros: drove own car for delivery

Cons: less hours

drove to work for a part time shift. no co workers to work with.

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Diverse Company that offers exposure to different, products, services and customers.

Store Manager (Current Employee), Houston, TX – June 13, 2013

Pros: working with people

Cons: raise freezes for our employees

Very fast paced work environment balancing day in day out operations of business with focus on metrics of sales, profits, customer service and many other goals and company initiatives.
You have to successfully priorities your day to achieve maximum results.

Having strong people skills for employee relations and motivation plus customer service problem – more... solving skills are very important in this industry.

The most enjoyable part of the job is motivation to a team and seeing the results from that being achieved not only for a employee development but also creating the return on our companies investment through people. – less

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About Sears

Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based – Read more

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