Sears Employer Reviews

•Perform the tasks of handling customer calls regarding the request of services and products
•Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction
•Coordinate with customers to advertise about the services and products offered by the organization
•Responsible for preparing customer list and feedback – more... and update the same to the team leader
•Perform the tasks of conducting training sessions of new joiners – less

There was not much of a challenge. I love working with the customers but the management wasnt very supportive and they were very disorganized.

Customer service was the main priority.Developing customer service skills here is a good oppurtunity

Days were spent trolling for shoplifters. You learn many different reasons why people shoplift and sympathy cannot play a part with apprehension. Most co-workers were content with job. The hardest part of the job was not being sympathetic with children shoplifting while the most enjoyable part was hoping you made a difference in their future.

The base pay is horrible and the way they make there commission percentages are unbelievable

Provide courteous customer services first and above all else. Pick up money from vault. Set up cash drawers. Check-out customers. Keep cash wrap tidy and neat. Promote credit cards and Shop Your Way Rewards points.Help customers place orders on-line if we did not have a product they wanted in the store. Work as a team with the other cashiers and managers.

Store meeting, counting money, cleaning, straightening up the store, try to sell credit cards. I learned how to plus sell. Management was pushy. My co-workers were very friendly. The hardest part of the job was selling credit cards to customers. The most enjoyable part of the job was interacting with co-workers and customers.

I did enjoy working at Sears because I love interacting with customers face to face, but when I started to realize that the amount of credit cards you sell, determines how many hours you work (and the more credits the more hours) I didn't think that was fair. Why should the employees be punished for not giving customers another bill to pay.

Good place to work, lunch was usually bought by management and breaks were available.

I enjoyed working here. I wish that they paid more and offered benefits. I would have stayed longer

I enjoyed working here. Very active work during the busy seasons, allowing you you to meet a wide variety of people and have a wide variety of experiences.

Great opportunity to improve and expand customer service skills due to the diverse personalities and issues of customers. This is probably the most rewarding and challenging aspect of the job. Staff turnover can be high due to the nature of the business, which can be stressful for other employees. Hard work is rewarded with more responsibility and recognition. – more... Supervisors work closly with employees to create a close team spirit. – less

Being at this company I had the privilege of learning all aspects of parts and service, including mangement, payroll, sales, service and call center.

great customer first work environment. coworkers are friendly and management does an excellent job as well. overall an enjoyable place to work.

It is a fast moving place from taking photographs, answering phones, delivering orders, to solving customer issues and working out promotional events. I've learned that even though we may be working alone in the studio, we have to have a form of team work. We may not be there all the time to and the other members need to know what we've done the day – more... before. It is a place that I feel we all are on the same level. The managers have been in our position and they have that understanding when we have issues that needs to be resolved. It is very hard to let a customer know that the session isn't going well and needing to reschedule due no fault of anyone and that the situation will continue to get worse if there is not going to be a break for everyone. I have been able to see many children grow through making some of the best memories. – less

The store I worked at had extremely large turn over. Most people only lasted a few months before quitting. The management was terrible and it was extremely boring and not challenging at all.

When I started this company thing were fantastic.
Great Management, open communications, excellent relationships were formed and maintained.
However, with the changing in management, some of the worst offenders were picked for the position, with attrition over 100% for 2012!
Feels very Sterile and Harsh.
More than 20 teams managers of left the company – more... in the past 4 years, when less than 2 a year, if that used to.
Call Center should be closed town in Tempe, AZ, or New Upper Managment needs to change immediately – less

On any given day, I constantly walk around the store and make sure everything is in the organized, neat, and priced correctly. I assist customers in finding product and ordering. I also assist cashiers and other associates to cover breaks and busy periods. I love walking around and keeping everything straight. It appeals to my nature of having this – more... in an orderly fashion. I enjoyed going to work everyday. – less

great is you like to work with other people and hard custumer.

I love helping people day to day at work. I love solving problems and turning someones situation completely around. That's the satisfaction I gain from working with the Sears company.