Residential Laundry Equipment Repairman (Current Employee) – Hoffman Estates, IL – February 9, 2016
Very challenging place to work, no elan, no esprit d'corp or commeradie. Raises are far and few in between and then literally only pennies. Every decision is governed by the company's performance matrix which at times causes good customer service to go by the wayside; you don't want negatives, like replacing a defective appliance, on your score card.
Technical Specialist (Former Employee) – Tucson, AZ – February 9, 2016
Decent Customer service job. Sears as a company needs to have better policies for their customer satisfaction =. Did not get enough tools to truly assist customers. Managers were very nice and helpful.
SalesAssociate (Former Employee) – Garden City, KS 67846 – February 9, 2016
I enjoyed being able to help and assist customers with their needs. Being trusted to do transactions for several thousand dollars or more safely and securely. The hardest part of the job was not always having what the customer needed in the store for them.
Administrative Assistant (Current Employee) – Hoffman Estates, IL – February 8, 2016
I enjoy my job however we haven't had a raise in years and we keep closing stores. Typical day varies based on what is happening around us. I have learned so much about the computer, customer service, and how to treat others. Most managers are hard working dedicated associates
It was a nice place to work, I made some good friends.
Sales Person (Former Employee) – Mount Hope, WV 25880 – February 8, 2016
You would have to help customers, and sale products and warranties. I learned a lot about sales and appliances. Management was very pushy when it came to sales, and that made it hard when you didn't get a sale. It made it hard to be friendly when you felt like you had to fight for customers. I enjoyed the training trips.
Sales Associate (Former Employee) – Orland Park, IL – February 8, 2016
Whether you're looking for your first retail job, or looking for a decent second job, Sears is the place.
An average day on the sales floor would include: stocking products & selling them, assisting customers both on the floor and at the register, processing purchases, payments, exchanges, and returns at the register, and a bit more here and there.
I learned the register, customer service, and sales a lot better. This job really helped me get my foot in the door.
The management, at the time I quit, was not that great. I have witnessed it improve since then, however.
Most of the coworkers at the store were really great, actually.
The hardest part of the job was getting customers to apply for credit. This is something that will be on your monthly/bi-monthly performance review, and honestly not a lot of employees met or exceeded company expectations. The company set the bar too high. If this was the 90s, I probably would've gotten a lot more people applying, but it's not.
The most enjoyable part of the job was working with a great team. Generally your coworkers (especially the ones who have been there for years) know what they're doing. Learn from them, do your homework on brand and product history, etc.
Coworker support, compensation, more nice & relatable customers than bad
Company policy, performance reviews do the exact opposite of what they should
Workforce Planning Analyst (Current Employee) – San Antonio, TX – February 8, 2016
Assists all call centers within the Service Contracts organization by minimizing the inefficiencies in either under-utilized resources or un-fulfilled customer demand. Analyze workforce configurations and make adjustments to determine the optimal long-term workforce configuration to provide a satisfactory level of service to our customers. Manage forecasting and data analytics for Service contracts including performance metrics, attendance/schedule adherence, and required off-line activities(Weekly/monthly Dashboards). Responsible to determine and make changes to parameters (i.e., coverage areas), and to identify staffing level changes required (hiring and/or overtime/hours reductions) within the Service Contracts organization (s) in order to improve the ability of the business to meet customer demand.