A typical day included unloading merchandise from the truck, opening boxes and bringing product to the sales floor for stocking shelves and racks. Also waiting on customers who came to the merchandise pick-up kiosk for items that they purchased. The hardest part of the job was working in a warehouse space too small for what was in it. The best part was when they had an outside warehouse with more room.
a typical day at sears is making sure the customer is satisfied 100% of the time your first priority. the management at this particular store was not well, but ive heard from coworkers that before they were there it was a fantastic place to be. The most enjoyable part of the job was meeting all the different types of people who would come into the store.
Long standing company with a currently high stress factor
Hardlines Supervisor and Floor Manager (Current Employee) – Albuquerque, NM – March 27, 2017
During good times, Sears is a wonderful employer. These days, it is a pressure cooker for stress, with upper management acting from a place of desperation. Most promotions, both titular and fiscal, have been frozen as the company struggles to remain solvent.
A typical day for a manager involves excoriation over unattainable metrics from upper management. That being said, it can still be a lovely place to work.
Contractor (Former Employee) – Denver, CO – March 27, 2017
Good company to contract for. Was great untill sears started to slide and started receiving less and less work. As far as working, I have no complaints and like I said, they were great until they ran out of work.
Loss Prevention Detective (Current Employee) – Chicago, IL – March 27, 2017
Depending on your position its very hard to advance here. Some mangers are hired from other companies and do not know how to do the job effectively which effects others trying to do their job. The culture is good. Lot of people are friendly towards each other. people tend to stick with their own status: ex: cashier with cashiers, stockers with stockers. Everyone tends to blame each other instead of working together as a team. Also, huge hour cuts recently.
The shop your way rewards program is the best! Free money!
Life draining, but pays well enough to fund two college degrees.
Operations Manager (Current Employee) – Hammond, LA – March 27, 2017
The stiff rigidity of corporate bureaucracy often breeds apathy into the people who would strive for excellence. “It’s Sears” is a frequent response to the question “why is this process broken.”
I would very frequently be the only manager in the entire building as well as the only person in receiving to load merchandise that we sold. This means I got no breaks and was frequently written up for violating lunch policy, to the point of receiving a personal phone call from regional HR demanding an explanation.
I would strive to ensure customers and employees were treated as if they were within my home.
Visual Merchandising Market Leader (Former Employee) – Hoffman Estates, IL – March 27, 2017
A great company with great employees. Company focus could be more streamlined focused on customer service product lines and vendors. Employee compensation was not worth most applications minimum wage attracted those who felt they had to take the employment while still looking for gainful well paying jobs or careers. Contracting installation was not a good fit for the great products installed haphazardly. The company's focus on metrics (service, email capture, 10 questions drove consumers out of the door. Long lines caused anger among consumers. Employees expected to go above and beyond when most managers were scarce, yet the managers that did care usually handled the entire store alone.
Dedicated employees that cared for their customers and jobs