Manager of Volunteer Programs
Seattle Art Museum (SAM) - Seattle, WA

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Primary responsibility is to manage the development, organization, operation, supervision, evaluation, and maintenance of Museum volunteer and intern activities and programs in support of the Museum mission and goals utilizing the integrated volunteer program management model.


REPORTS TO: Director of Human Resources

1. Provide leadership and support to all volunteers and create and maintain a forum for open communication, problem solving, and teamwork. Keep informed of trends in volunteering and design programs appropriately. Work with Museum staff to identify meaningful volunteer placement opportunities. Represent the Museum and volunteer programs to the community at large.
2. Assess Museum-wide requirements for volunteers, define position requirements, and develop recruitment strategies to involve a diverse community; select, place in museum departments, and ensure volunteers receive a thorough orientation to the Museum and to their respective roles; encourage supervising staff to review individual performance and provide training and counseling as needed.
3. Conduct regular training for volunteers on their roles and responsibilities.
4. Manage paid and nonpaid internship programs for high-school, college and graduate students, in conjunction with department managers. Work with staff to develop position descriptions, supervise and evaluate interns directly.
5. Work closely with the Volunteers Association Chair and Executive Committee to plan, organize and coordinate Volunteers Association activities and programs. Review and evaluate programs and activities to determine effectiveness and needed improvements; develop new activities and programs to meet Museum needs.
6. Ensure volunteer recognition through ongoing communication with volunteers, Chair of Board Volunteer Committee and through implementation of volunteer motivation and recognition activities including annual volunteer appreciation event; promote staff recognition of volunteer contributions.
7. Consult with, notify and approve all SAM Volunteers Association Chair, officers, and/or committee chairs expenditures.
8. Liaison with the Richard Fuller Guild regarding general questions, policies, and procedures; consult with and approve their annual education program plan.
9. Research, develop, test and deliver assigned training programs for volunteers, paid staff and interns. Continue to refine and enhance training, based on updates in federal and state law, Museum policies, and best practice.
10. Manage administrative activities of the Volunteer Department. Work with HR Coordinator to establish and ensure maintenance of systems and procedures for effective Department operation; supervise and manage office volunteers; develop and monitor yearly Department goals, objectives, and budget; maintain and update Department records.
11. Contribute to the Museum’s annual and long-range plan; participate with individual Department or Division planning teams, as necessary.

1. Bachelor’s degree or equivalent experience.
2. Experience working with volunteers.
3. Three years of experience in a supervisory position.
4. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
5. Ability to effectively present information in a polished manner to groups of volunteers, staff, or members of the public.
6. Demonstrated proficiency with and accuracy in using MS Office products, including WORD, Excel, and Access.
7. Ability to take initiative and prioritize tasks; excellent time-management, supervisory, and problem-solving skills.
8. Ability to work accurately with close attention to detail and to maintain confidentiality of sensitive information.
9. Ability to work with volunteers and co-workers professionally and tactfully.
10. Ability to adhere to Museum policies and support management decisions in a positive, professional manner.

The Seattle Art Museum will consider reasonable accommodations for those applicants with disabilities who may need a reasonable accommodation to perform the essential functions/duties. Please contact the Human Resource Department for additional information.

Seattle Art Museum is committed to diversity and inclusion. Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

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