Help Desk Technician (Current Employee) – Reston, VA – May 1, 2014
Overall I'd say this company is what you would expect from an IT service. A typical day at workas involves helping about 30 customers resolve IT related issues that are never the same. I've learned a great amount in terms of IT troubleshooting and resolving IT issue via remote connections. Mangment seems to micro-manage a great deal and the rules and policys are constantly changing. The hardest part of the job would be the constant updates to the policy's. They change from week to week and because of the amount of work we do it's diffucult at times to review all these changes.
Withheld (Current Employee) – Withheld – March 31, 2013
Training promised, but not delivered. The threat of termination is ever-present. SOP's and procedures are by daily edict - no cataloguing, no change management, no peer reviews; if a person with the word "Manager" in their title writes it, it is law, no matter how flawed, illogical or contradictory to yesterday's edict. At the peon level, there is a lot of comeraderie and teamwork. This is partially due to the unifying effect of the threats from above. Personnell working overseas get no housing allowance, relocation allowance, or cost of living allowance - as most other contractors overseas do. Time spent moving in to local economy housing must be made up, or booked as PTO.
great benefits. fair pay
they do not follow cmmi 3 process management. they do not care about their front-line employees.
A great team and a company that doesn't consider you just a number number.
Network Engineer (Current Employee) – North Charleston, SC – March 4, 2014
The company emphasizes furthering education and knowledge of field through tuition assistance and certification reimbursement. A well experienced and motivated staff makes for an enjoyable work day. Communication from management could definitely be improved. Everyday I am learning something new.