Job is OK but management is TERRIBLE
BRANCH MANAGER (Former Employee) – Missouri – January 19, 2018
90% of the day is collecting on delinquent accounts. Mandatory OT 1-2 nights/wk until 7pm. Last day of the month, which sometimes falls on a Saturday, until 7-8pm. First and last Saturdays of the month 4 hours.
Upper management is pathetic. The Branch Managers do their work and they take credit for it. Motivating when you're doing well, but no coaching when you're suffering. Upper management gossips about other employees. They also will find ways to terminate your employment if you voice your own opinions and hold others accountable for their actions. No formal action plans...if your well-liked and don't voice your option, you can do 1/2 the work you're supposed to, get rewarded with praise and money/gifts/etc...if you're an overachiever and work to move up but you're opinionated, ask questions, and are inquisitive about things, you get fired with a bogus excuse.
Hardest part of the job - motivating yourself the first 3 weeks of the month because you don't hear any positive motivation from management until the last week of the month when goals have to be met.
The most enjoyable part of the job - if you're in a good branch office, the staff is minimal so you usually become close to your branch/assistant manager.
Insurance, % of profit bonus, gifts/rewards
No motivation, penalized for being good at your job