I worked here for years... poor upper management, lack of REAL training, and little communication with supervisors. They'll sit you at a computer and expect you to complete all these tests explaining the laws... it's basically a cram course' so good luck! Favoritism shows.. if they don't you working there, "they'll get you out". The hours are ridiculous! Procedures in collections are constantly changing. The numbers are almost impossible to hit ! Two late nights meaning 9a-8p a week Plus saturdays... now of course they'll tell you once you get your numbers in line, you'll cut out the two late nights..... impossible. If you have a family or children, this is definitely not the job you're looking for! No job security!