Security Service Federal Credit Union Employer Reviews

• Leads, coaches and manages a team of collectors
• Establishes action plans to meet team performance standards
• Coaches team to ensure monthly, quarterly, and annual goal attainment
• Actively participates in formulation of ideas and processes to improve the overall operation of the team
• Assigned to special project teams for refinances, consumer – more...  and home equity loan modification, and extension review process
• Analyze and evaluate delinquent accounts and identify appropriate collection options while balancing member and institution needs – less

A typical day was filled with back to back customer calls. The hardest part was finding information for the customers in a timely manner without causing the callers to get frustrated or angry.