Securus Employer Reviews

A typical day at Securus various as far as call voulme and customers. The call center is pretty much like other call centers. The co workers are great and friendly and pretty easy to get along with others. The customers can be very rude. Supervisor are unwilling to help. The pay is not enough for the stress level of the job.

This company is horrible. They do not value any employee no matter if you are a top csr or bottom its never good enough. They hire several people for temp to hire and never hire them on they lead everyone to believe they want you to convert to a full time employee but in the end they will never hire anyone full time.

This was a fast growing and well organized, paperless organization. The agency used diversification of departments, such as BRC/CSR department, marketing Department to free up the BRC so the client could be serviced as efficiently as possible, Accounting Department kept on top of payment structure, claims department worked efficiently and freed up the – more... CSR and sales department – less

Working a post as an armed officer, Keeping the client safe and protecting property.
I learnd team work, respect, and how to serve and protect.
The managment is great and easy to talk to. Very understanding to your personal needs.
The co-workers are all fantastic.
The hardest part of the job is working 15 hours, but you get your hours in a few days – more... and have more days off.
I enjoy being an armed officer and providing a service. – less

not very promising....and the company covers up things that should be reported....when it is reported Management gets away with it

My experience at Securus at best is ok. However, the stress of being cursed out almost all the time can take its toll

Answer phones to provide customer service in starting a new account or managing existing accout. I learned how to process a new account for home phone services and landlines. Management were hard working and professional and helpful. My Co-workers were friendly and professional. The hardest part of the job was blocking calls due to non payment. Also – more... the most hardest part of the job was not knowing when the job would end and it did cause it was contract and it ended. The most enjoyable part of the job was help customers set up an account so they could receive collect calls from there friends and family members incarcerated. – less

Since we set up accts for calls from inmates, and we work closely with law enforcement many of our customers are unaware of this. We take a high volume of calls hourly and daily, around 70+ calls per day and the majority of them are extremely rude and irate the moment you get that call. You must maintain a very calm sense of yourself throughout the – more... call giving the customer the understanding (just by sensing your calmness) that your more than able to take care of their every need before ending their call. There are many in our office that treat the customers very rough, and just want to get through with the dall so that they can hurry and get to the next call, and in doing that they are not truley helping the customre at all, so in the end that same customer will can call back again, and again until she finds someone a little more understanding. This is NOT good customer service and what I learned if I ever is that if I were to stay there an option for me would be to move up into Quality Dept. I would love to go around he listening to calls, and then – less

Mentored by well experienced senior experts specializing in Software Development, Database Administration, Network Security, Enterprise Networking, Multimedia, BPO, and Start Up Support.

The best place for a self motivated, compassionate financial professional who cares about their clients and team alike. Manage your own schedule. Hands on, available senior management team to support all new agents. If you love working with people and being your own boss; this is for you.
Build your own franchise without paying upfront frees.

A typical work day for me started at 9pm-6amIn an 24 hour call center. As a level II CSR agent I would start off by working chats, emails, tickets, and sorting postal mail for the back office team. If myself and the other overnight level II agents finished our work we would log in and take calls from friends and families of inmates from prisons, jails, – more... and juvenile facilities that we provide phone service to. Customers would call to inquire about the balance on their account, if there had been any call attempts for the day, to create a new account and add funds, to inquire why calls are not coming through to their phone, etc

I learned a lot about the phone service that companies like Securus and Global Tel link provide for correctional facilities. I learned a lot about policy and procedures regarding outgoing calls from the facilities.

When I first started we had an awesome management team that made life working for Securus absolutely amazing, but the old call center manager moved on and the new director brought strict rules with all new policies that seemed unecessary, but it was the new policy of the company and we all adapted.

Since I worked overnight there were only 12 associates that I saw frequently and we all became a family.

There wasn't anything I found particularly hard about my job.

The most enjoyable part of my job was incentives and company holidays. Every month Securus would have contest which ranged anywhere from best QA score, best stats on calls, survey grades from customer's experience, etc and the top 4 would win either cash money, or gift cards along with personal certificates. Company holidays were always catered from really nice resturants. – less

There is always something to kkep you engaged. Always something new to learn.

Arrive at 4am to the lot where the vehicles are kelpt, pick first member at there home and expedite them to there appointments. The goal is to stay an hour early to make sure about 20 appointments arrive on time. At the end of the business day I usually head back to the lot and repair problems with the hydraulic lifts used to tranport wheelchair members. – more... And handle all other repairs, reporting directly to the owner the progress being made. – less

A typical day consist of helpling assist customer via phone, chat or email providing them wiht information about the account.

Everyday we set up accounts for friends and family. i got to learn alot about the criminal justice systems in the facilities. Our supervisors made sure we knew everything we needed to know. They also trained us on how to handle hard calls from upset friends and family. The best part of our job where the meetings we had because management recognized – more... our achivements. – less

Then enviornment was very positive and upbeat for the co workers, some managers were rude, self centered. I liked the overall flow of the place. The hardest part of the job was meeting the quota every week, you had to set at least 2 appotnements by 2:30, by selling debit & credit processors. If you did not meet the quota by that time period you would – more... get sent home and if it continued to happend you'd be suspended and eventually fired. The easiest part would be sitting down making calls all day. – less

This is a good company to work for, the company would cater meals for the holidays. Had special functions for holiday time.

This job is a great job to work the people are friendly and the managers are responsive to any question.

I have enjoyed working for Securus Payments, they are a great company and are growing very fast.

I enjoy working for Securus Payments, they are very helpful to their agents in the field.