As a colleague at Sedgwick CMS the typical day at work included working a paperless mail system and addressing new claims as they arrived. The emphasis was to keep cases updated on a 90 day timeframe including advancement of the case and current reserves.
I learned a great deal from Sedgwick within their Industry Advancement Program. Also I took management courses as a grooming mechanism.
The hardest part of the job was client service because that is how the revenues for the office and company are secured. If the client was upset or dissatisfied, there was always a chance that they could take their business elsewhere and leave the handling adjusters without employment.
Alternatively, the most enjoyable part of the job was cross-training opportunities.