High level Claims management
Sr. Disability Representative - GE Division (Former Employee) – Eden Prairie, MN – February 28, 2018
Days were always high-paced, stressful, trying to meet all the demands of the Client, direct management team, and the claimants; without the resources / training to complete to the best of your ability. With too many avenues of contact: e.g. phone, email, system online entries; things were easily lost. There is a ping-pong effect of trying to obtain the information needed / required from the client, the doctors offices / hospital in order to approve a disability claim, and do the right thing for the claimant. I learned a lot about the medical field that I hadn't known about previously - and without having to gone to medical training.
I have learned that medical / disability insurance and its "grey area" is sometimes that is troubling to me. The specialty bend to the rules for one claimant (because they complained higher/louder) that was not given to another claimant - was/is difficult to process.
The hardest part of a Claims Representative was that it challenged my level of ethics, and integrity to greatly. I learned that I cannot in good conscious operate as such where everyone is not treated on equal basis. I am a rule follower - I am of the thought that everyone is treated / given the exact same benefits, under the letter of the guidelines, and are expected to follow accordingly - be you in the janitorial services or the CFO/CEO of the company.
The most enjoyable part of the job was when I was able to help those in need during a difficult time in the lives, and receive gratitude for the service, and entitlement from the Claimant.
Co-workers, Being able to help claimants during diffuclt times
Continued reducin work force with continued increase of job duties, expectations. Special allowances made for one claimant, and not another