Taking the brunt of working with a failing company
Managed Care Representative (Former Employee) – Memphis, TN – November 3, 2016
First off, you have to be completely comfortable with the concept of returning hurt and ill workers to their jobs before they have completely healed. That's how Sedgwick makes all of their money. Sounds simple, but if you think about what you REALLY do for a living, it can keep you up at night. Next, management only cares about the bottom line--not you, your co-workers, their customers or clients. You will always desperately need resources and management will constantly promise you them--you'll never get them. You'll get paid VERY well, but will work more and more hours than you expect because they're constantly short-staffed. You'll get tons of PTO, but will seldom be approved to take any of it and the company will just take it back from you at the end of the year.
Great pay, PTO; average benefits
No work/life balance, mgmt not supportive, people are treated like numbers, not people
Senior Disability Representative (Current Employee) – Chicago, IL – October 15, 2016
A typical work day as a claim manager is between 11-15 hours. A lot is expected of the examiners. The accounts are very understaffed and the employees are very stressed. The company is behind on technology and there are many issues with software and servers going down on a monthly basis. The company does allow great vacation benefits, however employee's comeback to more work than they had before they went on their time off work. The company stresses work life balance, but this is not a reality due to the workload that is assigned to each examiner
Absence Management Team Lead (Current Employee) – Chicago, IL – December 2, 2016
Sedgwick is a company that continues to grow each year as it gains new clients and through acquisitions. A typical day at work includes assisting claimants and medical professionals with submitting information to resolve claims. There are also trainings and meetings to provide feedback to examiners and give them tools on how to effectively manage their case loads.
Diverse work environment, group activities/lunches, frequent training
Service Center Representative (Current Employee) – Memphis, TN – August 23, 2016
The company isn't bad I've worked for worst companies before. I do feel they handle more clients than they can handle at times. SCR are penalized for much more than we should. The computer systems are typically always freezing or shutting down causing our numbers to rise and we are penalized at the end of the day for the IT errors but some how they blame it on the SCR's. The job should be easy and stress free but can be difficult at time. I don't have anything positive to say about management except for one which he actually does his job. The pay is ok if you don't have a lot of bills or stay at home with parents, it's manageable. The good thing is there are so many departments within this company and after 6 months your eligible to apply for different positions and also have the option to work from home.
Intake Representative (Former Employee) – Southfield, MI – December 29, 2016
The customer service department has a high turn overrate due to management subject subordinates to constant harassment. New hires receive minimal training and overwhelming responsibility. Representatives are ridiculed and scrutinized by their break and lunch time. Representatives are penalied by flawed call out procedure. Management does not make themselves available to resolve clarify policy issues or resolve uncertain matters.
I started my employment there after the recent acquisition of a new account. Things were quite a bit hectic as the acquisition and all that came with it, was far bigger than originally expected.
Everyday, we received a high claim load but were given the freedom and trust to work at our own pace. This really helped me learn better time management skills and to set multiple smalls goals so that the task did not seem too daunting.
Management was a mixed bag. My direct manager was understanding and allowed us the autonomy to do our jobs at our pace. I felt he had our backs and legitimately tried to make the environment as conducive to being productive as possible. Unfortunately, I do not have the same confidence in his superiors. At many times, I felt no sense of direction or leadership. The acquisition was a big one and perhaps they were overwhelmed by it. There were so many hurdles to clear in the acquisition that it rendered our upper management ineffective in influencing and providing us the leadership needed to help us in our day to day operations.
The co-workers were great. Most were friendly and willing to lend a hand. The company benefits are pretty good as well and the work/life balance was acceptable considering the amount of work to be done.
Sedgwick is a great company. They offer great opportunities to grow with the company, such as a class for those interested in Leadership. The company strives to be the best and to help you be the best you can be, They also have fund raisers all year long to raise money for the community with food banks, children and senior citizens.
The managers and supervisors communicated with us on a daily basis to learn and assist us with ways that would help us process our bills in an efficient and timely manner. Processes changed often until we came to resolution on how to make changes to the systems we were using to make things go smoothly.
All departments worked separately but at the same time worked as team. Co-workers assisted each other to make sure things were processed correctly. That's just a small portion of what made Sedgwick a great place to work.
Benefits, great pay, time off, friendly atmosphere
The growth potential for this company is great. The opportunities for internal growth is even greater. PTO and the rest of the benefits package are very generous from the start and with every year your there.
Claims Examiner III (Current Employee) – Aurora, IL – August 12, 2016
All claims jobs are basically the same. Full of stress and demanding. At Sedgwick, it's the same but, at times, even worse. They promise too many services to clients that they are not staffed for. They expect their employees to be 100% when the have caseloads up to or above 200. Which is impossible to manage on a normal desk. When you are expected to have all your diaries completed every Friday. You are not supposed to leave without being at 0.
We are provided with a lot of paid time off; however, it's incredibly hard to take time off due to the amount of work that is given.
Seniority is no longer appreciated in the corporate world. They do not care if you have been with the company for 20 years, they will walk you out in a heartbeat. There is always someone cheaper to fill your place.
Upper management seems incredibly nice in person. But, they are ruthless and do not support the people who basically run the company and do the promised work.
Your work is not recognized unless you are a favorite of staff management. If you are a favorite, you are likely to be tapped for a management role yourself.
Co-workers are nice but there is a lot of turnover and it's hard to get to know anyone. This office used to be a tight knit community. Now it's filled with strangers that are replaced every couple of weeks or months.
Benefits, generous PTO
Stressful, Demanding, Expectations too high, Management does not care for their employees
LTD Case Manager (Current Employee) – Woodland Hills, CA – May 25, 2016
Sedgwick is a good company to work for if you can keep up with it. The pace and turn-around can be high at first but those who stick it out learn a lot about the industry and managing their workflow. There's a lot of good people here who have learned a lot about the Industry, and the company likes to retain talent and re-purpose it whenever able.