Sedgwick Claims Management Services Employer Reviews

Completed testing of claims processes, presented management with the findings during the testing process to complete the action plans, documented audit system with results.

Using multiple claims systems required the ability to understand how to capture and review the claims for completing the audits timely. This was a great learning process and I managed – more... to be successful on all systems.

Management was very supportive when working with local management and getting action plans completed.

Co-workers were very helpful and made the job enjoyable when things got hectic or if there were questions that required clarification.

Hardest part of the job traveling for 3 1/2 months on one specific project and going home every other week.

Auditing presented the greatest learning of the company's culture, processes, management that could not have been attained if I was not presented with this opportunity. – less

This company provides very little and inadequate training. The expected case load for all lost time adjusters 175 claims and you have to make your own payments, send out checks and do your own state forms. Three of the states handled in this office are VERY FORM heavy.

The new claims management system is redundant and as a lot of intricacies that slow – more... the adjuster down by trying to figure out what box has to be checked on a certain screen in order to issue a check. Yet very little help is provided by management.

This is a very stressful work environment with very little help offered in the way of release.

There have been four adjusters leave the Nashville TN office within the last 45 to 60 days and none of them are being replaced. All of their claims are expected to be absorbed by the current adjusters.

The morale in the office is also not very good and most people I know are looking for other opportunities like the the four people who recently left.

I would not recommend anyone to come and work here. – less

I started working here in Oct. 12', and am so happy I did. Ive learned how to work with 2 screens, type while speaking to customers gathering information. There is always someone around you there to help, and if not there is someone a phone call away.

Overall stable company however, the workload is extremely high and the job is quite demanding. The computer system is great. Great group of co-workers.

Busy! There's a wealth of information to take-in, which can be done with a supportive workforce. However, if Management does not support employees, expectations become unreasonable.

Each day you learned something different. You are provided with cross-training which helps you performed you job with my confident.

There are frequent visits from clients, potential clients, and vendors wanting Sedgwick to do business with them. It is a very stressful and high pressure day usually. I love being busy and the group I work with is the Lowe's group. This is a very busy time of year for the client and therefore I am very busy. Sedgwick is a safe place to work however, – more... there is a large turn over and is client driven for staffing. – less

I learned alot about worker's compensation and medical bills. The hardest part about the job is angry claimants calling in wanting answers that you didnt have.

• Manage Family Medical Leave Act Claims
• Customer Service
• Review Medical Certifications
• Make Decisions on Claims

This company really cares about it's employees and it is genuine. But for company restructuring which lead to the necessity of some position eliminations I'd have been content to retire from there. They had the best managment team, the best team and great pay as well as a low stress work environment.

My work was all done electronically setting up claims from intake, assigning them to the examiners and processing necessary paperwork.

My co-workers were wonderful but we all agreed the time frames were sometimes hard to meet if the computers or a system we worked with went down. The most enjoyable part of the job was the vacation time, the people – more... I worked with and the hours that I worked. – less

horrible place to work, needs a whole new mangement. LOved the job

A typical day at work in a fast pace call center work environment that allow employees to maximize their potential to grow within the organization with career advancements/promotions and benefits. The most enjoyable part of the job is that it is team oriented, trust among leadership, loyalty, and management participation that depict exemplary leadership – more... in fairness and respect.

I learned and understand the professional relationship among the different organizational functions that delivers effective quality customer service, provides customer satisfaction, and generates successful results. – less

Employees work in cubicles grouped by clients, and manage medical leaves of absences such as personal leave, short term disability, and workman's compensation.

This company is so busy worrying about its clients and pleasing upper managment it totally loses sight of the business of caring for injured workers. Our community is very close knit and Sedgwick is quickly destroying its reputation in our region. Too bad. Our account executives will sell anything without regard for the true needs of workers and limitations – more... of examiners. – less

Sedgwick started off being one of the greatest places to work when I began employment there. It was truly like a family and the benfits were excellent - unlimited sick time and a pension. Then, as they started merging with other companies, benefits changed to be more universally sound with the other TPA's out there, which meant cuting pension plans – more... and a "PTO" structure. Don't get me wrong, I do believe that Sedgwick is one of the better (if not the best)TPAs to work for, but times have definitely changed. If you want to move up, be prepared to move out of the state and be prepared to shake hands and "network". I will say that the technology there is unserpassed and the beneits are still compareable to others but it is definitely not like it was when I first started. – less

Benefits are great, Management in customer service not very professional.

Hardest part of my employment was not being able to interact with clients, co-workers, and supervisors face to face. I have learned alot about insurance and TPA's. Supervisors were great so warm and friendly. I enjoyed being able to assist people in helping them get started with a claim for damages, injuries, and disabilities. I loved giving people – more... a sense of reassurance. A typical day at work entailed initiating new claims Via. phone. Help clients with information on their exisiting claims. answer emails from my supervisors and or employees regarding issues, questions, or system updates. – less

The most enjoyable part of the job was my Supervisor who encouraged and enabled continued job growth.
She however left for a higher position with a large managed care company.

This company is a sweat shop with no regard for the product they are selling and that product is the employee providing the service to the client. The only thing good about this company is the sales team. They are very good at selling a product that does not exist. They are only interested in making a press statement so they can sign up more accounts – more... with unsuspecting clients. The case loads for the employees are so high that you cannot possibly provide the service Sedgwick is selling. Their pay scale is low for the amount of work expected. They are big on micromanagement and developing programs for nurses and claims examiners to add to their already extremely high case loads. The charting expectations are off the map, out of control and designed and redesigned by an upper management team trying to justify their own jobs. Their charting expectations have little to do with the real goals. They are perfunctory tasks designed by some upper level nurse or administrator to make themselves look good and to keep their high paying jobs. The employees in the trenches are the best! Everything else about this company is a disingenuous promise trying to close deals behind closed doors. The core values of this company are a joke and are also words provided only for selling a broken promise to the company out there needing a TPA. Run from this company! Life is too short! – less