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Sedgwick Claims Management Services
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57 reviews

Sedgwick Claims Management Services Employer Reviews

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  • Compensation/Benefits
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  • Job Security/Advancement
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Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Audited different claims systems, completed audit reports and presented findings and action plans to management.
Internal Auditor (Former Employee), Troy, MI – May 15, 2013
Pros: great learning experience to gain knowledge of the company
Cons: new audit documenting systems were introduce and kept changing without adequate training.
Completed testing of claims processes, presented management with the findings during the testing process to complete the action plans, documented audit system with results.

Using multiple claims systems required the ability to understand how to capture and review the claims for completing the audits timely. This was a great learning process and I managed – more... to be successful on all systems.

Management was very supportive when working with local management and getting action plans completed.

Co-workers were very helpful and made the job enjoyable when things got hectic or if there were questions that required clarification.

Hardest part of the job traveling for 3 1/2 months on one specific project and going home every other week.

Auditing presented the greatest learning of the company's culture, processes, management that could not have been attained if I was not presented with this opportunity. – less
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Not very respectful and expect to much from their employees.
Claims Examiner (Current Employee), Nashville, TN – May 14, 2013
Pros: they do allow vendors to bring in goodies and we can wear jeans
Cons: see comments below
This company provides very little and inadequate training. The expected case load for all lost time adjusters 175 claims and you have to make your own payments, send out checks and do your own state forms. Three of the states handled in this office are VERY FORM heavy.

The new claims management system is redundant and as a lot of intricacies that slow – more... the adjuster down by trying to figure out what box has to be checked on a certain screen in order to issue a check. Yet very little help is provided by management.

This is a very stressful work environment with very little help offered in the way of release.

There have been four adjusters leave the Nashville TN office within the last 45 to 60 days and none of them are being replaced. All of their claims are expected to be absorbed by the current adjusters.

The morale in the office is also not very good and most people I know are looking for other opportunities like the the four people who recently left.

I would not recommend anyone to come and work here. – less
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An AWESOME place to work with great people!
Service Center Representative (Current Employee), Dubuque, IA – May 7, 2013
Pros: pto, free lunches sometimes, overtime, great co-workers
Cons: 27 miles from my home!
I started working here in Oct. 12', and am so happy I did. Ive learned how to work with 2 screens, type while speaking to customers gathering information. There is always someone around you there to help, and if not there is someone a phone call away.
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Sedgwick is a very busy & demanding place to work.
Senior Workers' Compensation Examiner III (Current Employee), Atlanta, GA – April 30, 2013
Pros: meeting people including co-workers, clients, vendors, customers, etc.
Cons: work load
Overall stable company however, the workload is extremely high and the job is quite demanding. The computer system is great. Great group of co-workers.
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Great Company with Good People.
Disability Specialist (Former Employee), Southfield, MI – April 11, 2013
Pros: co-workers are very supportive.
Cons: transferring not easy.
Busy! There's a wealth of information to take-in, which can be done with a supportive workforce. However, if Management does not support employees, expectations become unreasonable.
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Productive place to learn, work and advance
Business Analyst II (Current Employee), Irving, TX – April 5, 2013
Pros: breakroom
Cons: management training.
Each day you learned something different. You are provided with cross-training which helps you performed you job with my confident.
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Sedgwick has a very professional work place.
Claims Assistant (Current Employee), Richardson, TX – April 5, 2013
Pros: excellent business environment.
Cons: very stressful. turn-over of staff is client driven so there are layoffs and people leaving.
There are frequent visits from clients, potential clients, and vendors wanting Sedgwick to do business with them. It is a very stressful and high pressure day usually. I love being busy and the group I work with is the Lowe's group. This is a very busy time of year for the client and therefore I am very busy. Sedgwick is a safe place to work however, – more... there is a large turn over and is client driven for staffing. – less
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Typical office workspace
Claims Assistant (Former Employee), Schaumburg, IL – April 4, 2013
Pros: great pay, job security, job advancement
I learned alot about worker's compensation and medical bills. The hardest part about the job is angry claimants calling in wanting answers that you didnt have.
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a typical day at work
FMLA Specialist (Current Employee), Pasadena, CA – April 1, 2013
• Manage Family Medical Leave Act Claims
• Customer Service
• Review Medical Certifications
• Make Decisions on Claims
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What a wonderful place to work
Coordinator (Former Employee), Salt Lake City, UT – March 19, 2013
Pros: great managment, great pay, flexable hours.
Cons: the benefits were a little lacking.
This company really cares about it's employees and it is genuine. But for company restructuring which lead to the necessity of some position eliminations I'd have been content to retire from there. They had the best managment team, the best team and great pay as well as a low stress work environment.
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Very good benefits but low salary and increases
Claims Assistant (Former Employee), Dubuque, IA – March 17, 2013
Pros: a lot of vacation time
Cons: very low salary and very low yearly increases
My work was all done electronically setting up claims from intake, assigning them to the examiners and processing necessary paperwork.

My co-workers were wonderful but we all agreed the time frames were sometimes hard to meet if the computers or a system we worked with went down. The most enjoyable part of the job was the vacation time, the people – more... I worked with and the hours that I worked. – less
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good pay bad mangement
Claims Examiner I (Former Employee), charleston, wv – March 11, 2013
horrible place to work, needs a whole new mangement. LOved the job
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Great company to work, learn and grow.
Team Leader (Former Employee), Memphis, TN – February 21, 2013
Pros: recognitions, rewards, promotions, team effort
Cons: dental benefits
A typical day at work in a fast pace call center work environment that allow employees to maximize their potential to grow within the organization with career advancements/promotions and benefits. The most enjoyable part of the job is that it is team oriented, trust among leadership, loyalty, and management participation that depict exemplary leadership – more... in fairness and respect.

I learned and understand the professional relationship among the different organizational functions that delivers effective quality customer service, provides customer satisfaction, and generates successful results. – less
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Leave of Absence Management
FMLA Specialist (Current Employee), Irving, TX – February 7, 2013
Pros: work/life balance
Cons: heavy work loads
Employees work in cubicles grouped by clients, and manage medical leaves of absences such as personal leave, short term disability, and workman's compensation.
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Does Not Value Examiners or Injured Workers
CE-III/CE (Current Employee), Portland, ME – January 21, 2013
Pros: great co-workers, rewards for ongoing education
Cons: no opportunity for career development, unrealistic workload, no work/life balance
This company is so busy worrying about its clients and pleasing upper managment it totally loses sight of the business of caring for injured workers. Our community is very close knit and Sedgwick is quickly destroying its reputation in our region. Too bad. Our account executives will sell anything without regard for the true needs of workers and limitations – more... of examiners. – less
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Use to be a better place to work - now it's just average
Claims Examiner III (Former Employee), St. Louis, MO – December 27, 2012
Pros: pto, work from home option (for some locations), technology
Cons: lack of advancement, medical benefits copays, management
Sedgwick started off being one of the greatest places to work when I began employment there. It was truly like a family and the benfits were excellent - unlimited sick time and a pension. Then, as they started merging with other companies, benefits changed to be more universally sound with the other TPA's out there, which meant cuting pension plans – more... and a "PTO" structure. Don't get me wrong, I do believe that Sedgwick is one of the better (if not the best)TPAs to work for, but times have definitely changed. If you want to move up, be prepared to move out of the state and be prepared to shake hands and "network". I will say that the technology there is unserpassed and the beneits are still compareable to others but it is definitely not like it was when I first started. – less
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Benefits are great
Disability Claims Coordinator (Former Employee), Calabasas, CA – December 27, 2012
Pros: 45 min lunch and two 15min breaks
Benefits are great, Management in customer service not very professional.
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Work at home position
Service center assistant (Former Employee), Memphis, TN – December 18, 2012
Pros: insurance benefits
Cons: having to worry about my phone and internet provider
Hardest part of my employment was not being able to interact with clients, co-workers, and supervisors face to face. I have learned alot about insurance and TPA's. Supervisors were great so warm and friendly. I enjoyed being able to assist people in helping them get started with a claim for damages, injuries, and disabilities. I loved giving people – more... a sense of reassurance. A typical day at work entailed initiating new claims Via. phone. Help clients with information on their exisiting claims. answer emails from my supervisors and or employees regarding issues, questions, or system updates. – less
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Wonderful Supervisor
Utilization Review Nurse (Former Employee), San Antonio, TX – November 23, 2012
Pros: great 401k market growth
Cons: not a lot of job advancement
The most enjoyable part of the job was my Supervisor who encouraged and enabled continued job growth.
She however left for a higher position with a large managed care company.
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Sweat Shop
RN Case Manager (Former Employee), California – November 17, 2012
Pros: benefits are fine
Cons: poor upper management, dishonesty in the community, dishonesty with their employees.
This company is a sweat shop with no regard for the product they are selling and that product is the employee providing the service to the client. The only thing good about this company is the sales team. They are very good at selling a product that does not exist. They are only interested in making a press statement so they can sign up more accounts – more... with unsuspecting clients. The case loads for the employees are so high that you cannot possibly provide the service Sedgwick is selling. Their pay scale is low for the amount of work expected. They are big on micromanagement and developing programs for nurses and claims examiners to add to their already extremely high case loads. The charting expectations are off the map, out of control and designed and redesigned by an upper management team trying to justify their own jobs. Their charting expectations have little to do with the real goals. They are perfunctory tasks designed by some upper level nurse or administrator to make themselves look good and to keep their high paying jobs. The employees in the trenches are the best! Everything else about this company is a disingenuous promise trying to close deals behind closed doors. The core values of this company are a joke and are also words provided only for selling a broken promise to the company out there needing a TPA. Run from this company! Life is too short! – less
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About Sedgwick Claims Management Services

Unlike Kyra, this Sedgwick probably can't play the "Six Degrees of Kevin Bacon" game, but it can help employers save a little – Read more