Sedgwick Claims Management Services Employee Reviews

Found 549 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Insurance Claims were anyone can work
Claims Adjuster (Current Employee) –  Naperville, ILMarch 6, 2017
A great company with wonderful benefits, anybody can work there. They will teach you how to process claims and how to manage the accounts. Most difficult part of my job was learning something completely different, the most enjoyable part was also learning something completely different as it challenges your mind. The workplace culture will take you back to high school. There is always a lot to do at work and no time to rest once the job begins so organization is the key.
Pros
benefits
Cons
sitting in a cubical all day
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work, great benefits
Senior Training Specialist (Current Employee) –  Memphis, TNMarch 5, 2017
Had a good experience overall with several great managers, but dealt with a few bad ones also. The culture is generally good and positive and there are a lot of friendly people at the office. There is some opportunity to work from home depending on what your job is. It is offered in some areas and not allowed in others at the discretion of the managers. The hardest part of the job is that there are many areas of the company where scheduling is not flexible or they are short staffed which means extra stress and work to complete the job. Communication and training does not always seem to done effectively by management. Updates and important information seems to fall through the cracks. I also have seen a tendency to hire management level positions from the outside, rather than developing and promoting from within.
Pros
Great Benefits, PTO, Friendly Coworkers
Cons
Schedules are not flexible, Hard to get promoted
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
Bilingual Service Center Representative (Current Employee) –  Orlando, FLFebruary 28, 2017
Answer back to back calls; Many resources to read and review; Hardest thing about the job in trying to handle a call in less than 8 minutes, failing to do so may result in employment termination.
Pros
Great pay
Cons
Schedule constantly changes
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No resolve
Intake Associate (Former Employee) –  Southfield, MIFebruary 28, 2017
I've heard about some team drama and senior mgmt changes, and while there are some repercussions, the consistent honoring of core values that I've seen will be the most impressive remedy
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sedgwick Review
Claims Associate (Current Employee) –  Eden Prairie, MNFebruary 27, 2017
Great place to work with many benefits. Hardest part of the job is keeping up with the workload given and dealing with angry claimants.
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work atmosphere the beat don't stop at Sedgwick
HR Leave Specialist (Current Employee) –  Plano, TXFebruary 27, 2017
they handle a wide verity of contracts and claims its a good company to work for, but limited on career advancement the case load a day per person working on a claim is about 250 a day between Medical, FMLA, etc.....
Pros
steady job
Cons
no career advancment
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Claims Adjuster
Claims Associate (Current Employee) –  Atlanta, GAFebruary 24, 2017
Difficult work environment due to the combative nature of the work. Little to no training but some supervisors are excellent and flexible. Lots of vacation time.
Was this review helpful?Yes3NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Part time CSR
Part Time Customer Service Associate (Current Employee) –  Southfield, MIFebruary 23, 2017
A very stressful job! Training is all hands on training. Trainers are overwhelmed and do not have time to train properly. Sedgwick could be a great place to work if, the company would take the time to properly train new hires. There is a Large turn over due to the lack of trainers having training time. This job is a lot of figuring it out training. On days one given a 500 page binder to review with company slides and on day two on phones trying to answer questions and review training materials. My recommendation, is to keep looking.
Pros
Working 2 1/2 days per week.
Cons
Just about everything, training is horrible, can't talk to co-workers, glued to seat, all movement from desk monitored
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good job, but a real grind
Claims Associate (Current Employee) –  SeaTac, WAFebruary 21, 2017
Great job and benefits, but there's not a lot of room for personality. Processed based job that can me very mind numbing. But, a great company.
Pros
A lot of PTO
Cons
It's a job where you get talked to poorly a lot of the time.
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Learned a lot but horrible work/life balance, opportunities for advancement and questionable ethics
Claim Examiner III (Former Employee) –  Charlotte, NCFebruary 21, 2017
Caseloads were too high and lack of support from management with an obvious goal of gaining business but not having the employees to properly address the claims loads and the level of customer service required. Questionable ethics - very uncomfortable in information relayed to clients in gaining new business. If you are good at what you do you are pigeonholed.
Pros
Learn a lot, variety of clients/claims
Cons
Horrible workloads and work/life balance, lack of support from management, average compensation
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Can Not Have A Family
Service Center Representative (Former Employee) –  Hilliard, OHFebruary 20, 2017
This is not the job for you if you have kids or a outside life period. They do not accept doctors excuse or give you enough time for scheduled appointments. Everything is micro managed by Workforce Management and its super annoying because they just don't care. The only hours they hire for is 11 am- 8pm starting out and can't change that for 3-4 months. Also you can schedule pto 3 weeks before hand and they still won't approve it or deny it the day after with no reason.
Pros
Good money
Cons
Terrible time
Was this review helpful?Yes5NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
No work life balance, No opportunity to advance
Disability Benefit Specialist (Former Employee) –  Pasadena, CAFebruary 17, 2017
No work life balance, No opportunity to advance, Poor management, Poor raise, Overworked with less pay, Overload with work, No appreciation, Management has no idea of what is going on.
Pros
Nothing
Cons
A lot
Was this review helpful?Yes4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
For the particular client working for management is an issue
Litgation Consultant (Current Employee) –  Independence, ohoFebruary 17, 2017
There is a lack of proper training and no clear set of expectations and a lack of consistent communication - this is a TPA who allows the client to control our actions - this is the only place where negatives actually roll uphill. There are a number of positives but the cons are currently outweighing the pros.
Pros
able to maintain a good work/life balance
Cons
no consistency/salary
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fast paced, always evolving workplace.
Customer Service Represtative (Former Employee) –  Platteville, WIFebruary 15, 2017
CSR just take incoming calls advising on a status of claims or filing new claims for short-term disability and workers compensation. Sedgewick gives a generous package for time off. All calls are monitored and scored which will have to maintain high standards to keep employment. Training provided is very good to get you started. continued training is done by video's or research when you have available time between calls.
Pros
lots of vacation time
Cons
nepotism, low compassion for their own employee's
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
My Opinion
Disability Case Manager (Former Employee) –  Chicago, ILFebruary 15, 2017
Great place to work . Wonderful management . I enjoyed working there and I wish them continued success. I hope to return one day .
.
Pros
Great People
Cons
no complaints
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
TPA Dedicated Claim Office
Senior Claims Representative (Current Employee) –  Whippany, NJFebruary 13, 2017
Sedgwick is a TPA, I worked in a dedicated office for the Walmart account. Walmart did not renew and our office was closed. I worked in the settlement unit. Our job was to settle as many cases that we can on full Section 32 agreements. Typical day included:
1. Going thru Morning e-mails and returning calls
2. Process outstanding awards. Do EDI filing.
3. Go thru diary, Renewing repetitive payments and priorities first
4. Work on new mail. Approve bills if appropriate
5.Order MSA when appropriate
6. Review new MSA received, is it in order? If not what is the cost drivers and work to try to reduce them. if posssible. If MSA is in order compute settlement value and request authorization,
7. Complete ant non urgent diary for that day.
Pros
Making an impact to Client's bottom line
Cons
Working at a dedicated TPA office, if Client leaves job over.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unethical
Claims Assistant (Current Employee) –  Independence, OHFebruary 13, 2017
No room for growth or opportunity in this company. It's who you know, not what you know. Unprofessional behavior, leads and managers are incapable of separating business from personal. Anything discussed in confidence with a lead or manager becomes public knowledge. Unfair treatment of temporary employees, hard working employees are not valued. Overall, not a very good place to work
Pros
None
Was this review helpful?Yes7NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Office Job
Family Medical Leave Specialist (Former Employee) –  Dubuque, IAFebruary 12, 2017
Work is plentiful, but self-paced. Friendly office environment. There are two offices in Dubuque, one on each side. Busy season is typically at the end of the year when the claims are opening for the next calendar year.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sedgwick CMS
Leave of Absence Coordinator (Current Employee) –  Orlando, FLFebruary 10, 2017
The work load is fair and the location is convienent. Work life balance is a plus, you have good and you have okay management. I desire to grow, but it can be difficult if the client is needy.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible company to work fo
Leave of Absence Coordinator (Current Employee) –  Southfield, MIFebruary 8, 2017
Horrible company to work for, no work life balance, management doesnt understand workload. Company is corrupt and youre constantly behind on your work.
Was this review helpful?Yes3No1Report

Want to know more about working here?

Ask a question about working or interviewing at Sedgwick Claims Management Services. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 551 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
3.5
Job Security/Advancement
3.0
Management
2.9
Culture
3.1

CEO Approval

67%
124 ratings
Add your rating

Sedgwick Claims Management Services Reviews by Location