Absence Management Team Lead (Current Employee) – Chicago, IL – December 2, 2016
Sedgwick is a company that continues to grow each year as it gains new clients and through acquisitions. A typical day at work includes assisting claimants and medical professionals with submitting information to resolve claims. There are also trainings and meetings to provide feedback to examiners and give them tools on how to effectively manage their case loads.
Diverse work environment, group activities/lunches, frequent training
Service Center Representative I (Former Employee) – Calabasas, CA – December 1, 2016
The company has too much work for the disability Specialist. Service center is only worried about number of calls and not the quality. Supervisors and managers are selected by popularity or how long they worked there and not based on there ability to supervisory ability or knowledge.
Specialty Claims Examiner I (Former Employee) – Dublin, OH – November 17, 2016
Good place to work for but working in cubicles Monday through Friday can get old. Good management and staff. Job was never finished so if you like to feel accomplished this job is not going to give you that feeling.
I found it interesting that the very people/company that is a third party workman's Comp provider treats it's own employees like dirt and this is across the board--they have a high turnover and will pay a less seasoned employee more money just to obtain a warm body then chase out the prior warm body---they are a mess and should be dissolved---yep that is how bad they are....
Leave of Absence Coordinator/Disability Cross (Current Employee) – Orlando, FL – November 4, 2016
This company is not well managed, the policy is not black and white. There are gray areas in everything. The leaders are not well equipped to lead. The leaders lack people skills, communications skills, some are racist and they show favoritism to certain employees. The attendance policy is unclear and depends on who you are instead of it being a universal policy. Changes are made to the case process and rather you understand it or not you required to sign off. You are penalized for not participating in the butt kissing of your team lead. You restricted from doing overtime depending who you are and if they like you. Any real issues or concerns are not addressed they are masked. Most importantly they pick on people they do not like until they find a way to terminate you. Easy job task but terrible company to work for. They are also under paying their employees.
Taking the brunt of working with a failing company
Managed Care Representative (Former Employee) – Memphis, TN – November 3, 2016
First off, you have to be completely comfortable with the concept of returning hurt and ill workers to their jobs before they have completely healed. That's how Sedgwick makes all of their money. Sounds simple, but if you think about what you REALLY do for a living, it can keep you up at night. Next, management only cares about the bottom line--not you, your co-workers, their customers or clients. You will always desperately need resources and management will constantly promise you them--you'll never get them. You'll get paid VERY well, but will work more and more hours than you expect because they're constantly short-staffed. You'll get tons of PTO, but will seldom be approved to take any of it and the company will just take it back from you at the end of the year.
Great pay, PTO; average benefits
No work/life balance, mgmt not supportive, people are treated like numbers, not people
Customer Service Representative (Former Employee) – Coralville, IA – November 1, 2016
Management would do silly things like watch employees through a mirror above their desk. Management did not seem fair every floor supervisor was female. I watched many female coworkers advance with in one month after being out of training. Callers were not educated about their own FLMA and would be lied to all or given conflicting info about what was needed. Faxes were lost all the time making customers call back multi times. Making call volume seem higher than what was really needed.
Nice paycheck, Nice insurance package
You are a dollar sign not a employee pretty much heard that from higher up.
Claims Representative II (Current Employee) – Charleston, WV – November 1, 2016
This company gives no training. They get you licenses in multiple states but no training in any of them. They just throw you out there and GOOD LUCK! Supervisors have no ideas about the jurisdictions either. If we want any type of help we have to ask attorneys to come in and give us a 2-4 hr overview of the entire jurisdiction.. that is the only training we get. The rest of the time we self train. The case loads are ridiculous. You cannot keep up with the amount of work they give you. The turnover is ridiculous. The only good thing is the pay is decent, not great, but decent. The PTO is generous and they are pretty good about being off.. although you take one day off and you come back to 150 emails, 50 phone calls, etc. You cannot enjoy the time off that you are given.. EVER.
Senior Disability Representative (Current Employee) – Chicago, IL – October 15, 2016
A typical work day as a claim manager is between 11-15 hours. A lot is expected of the examiners. The accounts are very understaffed and the employees are very stressed. The company is behind on technology and there are many issues with software and servers going down on a monthly basis. The company does allow great vacation benefits, however employee's comeback to more work than they had before they went on their time off work. The company stresses work life balance, but this is not a reality due to the workload that is assigned to each examiner