Pros: free chocolate
Cons: stressful holiday season
A typical day at See's Candies starts with greeting the customer and offering them a delicious sample of our candy. We then qualify the customer's needs by asking what brought them to the store today. We show them new items that have arrived, or are soon to arrive, as well as items that they might be interested in. After taking care of the customer's needs (putting together a box of chocolates, getting a box of lollypops, etc.), we ask if there is anything else we can show the customer and offer our gift cards as wonderful option for the holidays or birthdays. We then ring the customer up, offer new coupons or promotions to them, and thank them for coming to See's. We always add that we hope to see them soon for our new, delicious items arriving in the coming weeks.
At See's, my customer service skills have most definitely improved. I have learned techniques such as asking for the sale as well as suggestive selling. I have also taken on new responsibilities such as opening and closing the store, and acting as the responsible party when the manager or assistant manager is not in the store.
The hardest part about working for See's is keeping a level head when the holiday season rolls around. Retail is a stressful environment around the holidays for not only the employee but the customer, as well. There can be long lines, and crowds. At See's, we manage this stress by making sure that everyone is greeted when they arrive and that they have a sample while they wait, so that they know we are thinking of them and shall help them as soon as possible.
The best part about working for See's, aside from the chocolate, is working with a friendly staff, and greeting regular customers with whom one develops a good rapport. Chocolate is a product that brings happiness to people, and they appreciate the quality of the candy and the service that they receive along with it.