Patient Service Specialist (Former Employee), Philadelphia, PA – June 23, 2015
Pros: they have many locations
Cons: not alot of room for advancement
I was a PSS and I enjoyed welcoming the patient's and getting to watch them through their healing process. Some of the patient's would come in with bad injuries but the therapist at NovaCare have healing hands.
Patient Acct Rep (Former Employee), Mechanicsburg, PA – June 5, 2015
Pros: How much I learned
Cons: I often left work upset and stressed out
I collected money from insurance companiesw and sent UB thru SSI program daily, also sent appeals when claims were either denied or underpaid. I did learn a lot from this company. I learned how to bill – more... insurance through the SSI program & also how to bill Medicaid claims in Pennsylvania. Our manager was very tough, and never let us make a mistake with out letting us know. As tough as she was, if she hadn't been that tough, I may not have learned as much as I did. My co-workers, did not talk much, as our supervisor was very demanding and proud of our 0 mistake reputation. I did not have time to socialize. The hard part of my job was also the most enjoyable part, was learning more about billing, collecting and appealing claims. – less
Rehab Aide, Patient Service Specialist (Former Employee), Philadelphia, PA – May 20, 2015
I worked as a part of Drexel's co-op program. I learned from many established physical therapists that have different approaches to therapy. My daily duties were that of a rehab aide and receptionist during late hours. The most enjoyable part of the job was the cooperative and positive staff.
Patient Service Specialist (Former Employee), Columbus, OH – December 29, 2014
Pros: the people i worked with. me enjoying what i did.
Cons: no room to grow
Enter charge tickets for the day and complete the close from the previous day. Checked in patients, went over new patient paperwork and collected copays. Verified benefits for new patients, requesting – more... extended authorizations for physical therapy, USDOL, and workers comp C-9's. Pull chart for next days patients, called patients to remind them of their next day appointments. I had a mentor that taught me a lot about how to cut time when days get busy. Had a great group of people that I worked with a lot of team players. – less
Patient Service Specialist (Current Employee), Somerdale, NJ – November 4, 2014
Cons: long hours
I enjoy my job very much especially the people I work with. I have long work days and they make it easier for the day to fly by quickly. Best part of my job is being the "go to" source that everyone depends – more... one. The hardest part of my job is not fulling the best part of my job. I mostly enjoy the patients. It makes a good environment when patients feel comfortable with you and know they are treated like human being just like we are. – less
Patient Service Specialist (Current Employee), Abington, PA – November 3, 2014
Pros: comfortable office, good working conditions
Cons: trainging can be unorganized, upper management not envolved
I enjoy my job as a Patient Service Specialist very much, although the training was a lot to take in it was worth the experience. I have been working here for over a year now and I have learned so much – more... including medical billing, you never know medical insurances as well as you think you do, I am still learning! I enjoy conversing and taking interest in our patients needs. I also enjoy doing what I can to fulfil those needs such as insurance and patient care questions. I enjoy working with the Physical Therapist very much we make a good team, he does he share of the job and I do mine! – less
Patient Service Specialist (Current Employee), North East, MD – October 6, 2014
Pros: helping my patients
The job itself is something that I love to do- Talk with patients, and get them the best care they could ask for. Explaining a patients benefits to them gives me a great sense of helpfulness and pride, – more... especially for those who don't quiet understand what they carry. I also do the scheduling and billing closes for this company. The billing closes intrigue me because there are so many different aspects of these insurances that have to be understood. To be able to carry out a profitable billing cycle each week has been difficult for the center that I work for but I know how to do the best that I can given the circumstances, all while keeping my patients in the top tier of thought as well.
The latter half of that last statement isn't something my boss is really in tuned to. He also has no human compassion, he expects entirely too much for someone who is not in the management position like himself. That being the least favorite part of my job is minute compared to the better parts, but unfortunately happiness does not pay my bills or take care of my daughter. – less
Pros: flexibility and being able to work both in a office and at home.
Admin Mgr for 28 centers with a co-worker. Flexible hrs. Business administration and reporting. Training and Interviewing of new employees, Travelling to centers. Staff was great. Management team was wonderful. Would have liked to have kept this position.