Pros: the patients. select did nothing for the employees
Cons: the pay
Typical work day was always busy and kept me going. Took over from a lady who had work there for 7 years. She never followed the process that the company demand. I had a mess on my hands when I was hired. I learned a lot about insurances, work-comp, VA and just in general how people want to feel special when they came in. They were in pain and we were here to help them. Plus I was the first one they would see and speak with so if I wasn't pleasant to them than their time there would be bad and they might not return. Us front desk people in my opinion make or break the environment.
Select PT's management-Well they were mostly men and they treated the front desk ladies disrespectfully. They would just say sentences like......they are desperate and they will work for so much $$$. Only the desperate would take this job. I could learn their job in a week and do it well. I always told my head boss, fine than sit down and do. They thought we had an easy job. Just because they went to school for 7 years made them better than us. The PSS's have a lot to do and they forget that if we don't do our jobs correctly or with care, it effects their jobs.
I loved all my co-workers. Some PT's I did not care for because they had big heads and could barely get through the door.
But most of all, all the ladies were great to work with. Down to earth and easy to talk with when needing some support.
Hardest part of the job is when you are requesting paperwork from like DOL or work-men's Comp and they sit on it for days or even weeks. Dealing with them can get a bit tiresome or when the PT's would – more... not finish their notes on time and it made it extremely difficult on us ladies for batching. What a mess that was.
Most enjoyable part of my day is seeing my patients return with smiles on their faces and knowing that they are happy to be having PT done and that it is not a miserable place to be. My patients and I would talk about everything while waiting to be seen. My clinic was not quite. That to me is the worse thing in the world when a patient comes in and you have to whisper to your husband or wife because the clinic waiting room is boring or oh so quite. I love to interact with my patients and their family members. I was good at my job and my patients loved me. I miss them and my clinic. At Select someone had to quit, get fired or die before you could run your own clinic. I was lucky. They fired her at the Northglenn clinic and it became my baby. I loved every minute of it. – less