Collections and Loss mitigations Calls
• Worked with borrowers, real estate agents, attorneys, agencies and realtors to determine workout options. Including loan modifications, pre-foreclosure sales, deed-in-lieu, repayment plans, and forbearance agreements. Reviewed home owners’ income and expenses, analyzed the workout options available to the home owner, based upon investor guidelines. Implement rules, regulations, laws and methods of collection
• Independently interpret and apply mortgage collection/ servicing guidelines to the collection of delinquent mortgage loans.
• Maintain a high degree of customer contact, through inbound and outbound customer calls.