Operations Administrative Assistant
Select Security - Lancaster, PA

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Seeking qualified candidate to provide administrative support to all facets of the Operations department.

Essential Duties and Responsibilities:

- Record technician times in the database system and log comments appropriately.

- Review technician timesheets for accuracy and correct any errors. Submit timesheets to payroll in a timely manner.

- Review technician ABELDOC spreadsheet daily to ensure proper tracking in MAS.

- Schedule customer installations and coordinate time with technicians. Record installation jobs in MAS.

- Review scope of work for new jobs (determine installer, review paperwork, record job information on pencil file, print directions to job sites, etc.)

- Make courtesy calls to inform customers that the installation department has received their paperwork.

- Provide installation and operation updates and reports.

- Order wire and/or equipment accordingly for installation jobs. Receive inventory on installation jobs. Check parts and coordinate with install and service schedules.

- Verify equipment, record part changes and adjust billing in system after job completion. Review branch installation completion paperwork.

- Make proper arrangements for overnight jobs.

- Serve as a liaison with field operations personnel assigned to remote markets.

- Keep work in progress (WIP) spreadsheets up to date. Prepare for WIP meetings.

- Assist Installation Supervisor with preparation for new hires/training.

- Train operations staff on administrative procedures.

- Answer overflow calls from the Customer Care department.

- Assist Engineering department with UL Certification and fire permits and drawings.

Knowledge, Skills and Abilities:

- Work requires exceptional attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. Must be able to work in a fast-paced and demanding environment with demonstrated ability to juggle multiple competing tasks and demands.

- Must utilize thorough knowledge of company services, policies and procedures.

- Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.

- Must be able to work well with individuals at all levels of the organization.

- Must possess professional verbal and written communication skills.

- Must possess excellent customer service skills.

- Must be able to adjust to departmental needs.

Please email resume for consideration.

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