call center environment, very relaxed and productive
Marketing Service Representative (Current Employee) – Niagara Falls, NY – January 31, 2016
I have learned how to problem solve more effectively, due to our department being central we can not always get to the managers for help. My managers are the most helpful when they are available my bosses attend plenty meetings. Marketing off the amenities is a big deal for the casino and always being able to determine all of the guests who call worthiness of gambling. Is this a money spender, or someone who only plays 30$, we are able to see everything in the guest accounts and free night stays does apply for some of the customers. The hardest part of my job is looking up information that is not stored in the system, the casino communicates through mailing offers and unfortunately we can't give the guest any information because we weren't informed as quickly. The best part is the pot lucks we have every Friday, gives us the chance to wind down and relax. My co-workers are the best, we all pitch in and help each other.