Comment – March 17, 2016
I am very sorry to learn that you did not have a positive experience working for Senior Lifestyle. I specifically am very proud of our training programs for our sales teams. While we do record and audit sales calls the goal is to use the recordings as a self-assessment tool and coaching opportunity for managers. While we do not want anyone to follow a script it is important that we provide good customer service, that we actively listen to the needs of our prospects, and that we tailor the solutions based on their situation. I am disappointed if that was not your experience. I personally am very invested in hiring and developing talented individuals to effectively lead our communities as I realize how critical this is in engaging our staff and in delivering quality care and services to our residents. Again, it sounds like you were not satisfied with your regions leadership. If you would be open I would welcome the opportunity to speak with you directly to understand more specifically what we could have done differently so that we do not repeat these same mistakes. Adam Kaplan, SVP of Business and Organizational Development, 312-673-4404.
Comment – August 1, 2016
My name is Beth Behr, and as the Vice President of Operations for the East Division, I wanted to thank you for taking time to post your feedback. I was disappointed to learn you are unhappy, as I truly value each and every employee and have the utmost respect for what you do each and every day to enrich the lives of those that reside in our communities. It is our standard as a company to provide “Best in Class” services to our residents and a “Best in Class” culture for all employees. There is no doubt that communication and respect in the work place are key components to a positive employee culture. I would encourage you to reach out to me so that we can discuss your situation in a more personal setting. I can be reached by email at firstname.lastname@example.org or by cell at 561-859-7691. I promise to protect your anonymity and encourage you to contact me. Thank you again for your time.
Comment – May 23, 2016
Thank you for taking the time to give your feedback. At Senior Lifestyle, we strive every day to provide a best-in-class experience not just for our residents, but also our employees. We are sorry that you feel this way and invite you to reach out to us to personally discuss your concerns. Please feel free to reach out to me directly at 312-523-4839. Thank you again for your feedback; Jack Omer, Regional Director of Operations overseeing Cincinnati, OH.
Comment – May 25, 2016
Thank you for taking the time to share your concerns with us as we take these very seriously and work hard and strive to meet our employee’s needs. My name is Shawn Lahr, Regional Director of Operations for Kansas, and I would appreciate the opportunity to talk with you directly to get more details regarding your concerns. Please feel free to reach out to me directly at 402-212-4923. Thank you.