Typical day at work involves supervising day to day activities of monitoring center operators while ensuring the team meets key performance indicators. This job requires a lot of knowledge in product's and monitoring applications; therefore, I have continuously update myself on sentinel's products and platforms. Management is fairly new. I assisted the previous monitoring center manager with keeping up to date with operating procedure and personnel related issues. I supervise all co workers to make sure work is processed accordingly. The hardest part I would have to say is keeping up with new equipment that comes out as well as product knowledge.
The most enjoyable part of my job is teaching the employees how to become independent.