Bilingual Customer Services Representative I (Current Employee) – Goldsboro, NC – July 24, 2017
Typical day at work you have to take at least 80 to 100 call. Deals with a lot of difficult people and no matter what do you do there alwayssomething to mark down. The hardest part of the job you have to take care of the call, send email do follow up to the customer all at the same time during the call. The good thing about the company is there a lot a great people willing to help you.
there is no way you can feel you are doing the right thing.
Project Coordinator (Former Employee) – Brookfield, WI – November 17, 2016
I loved working at Sentry Insurance. My managers were amazing and the assignments were great. I learned so much while working there and wouldn't have left except they relocated my entire location. I chose to stay where I was.
By far the best company I have ever worked for. By far the best managers I have ever worked with.
Business Products Specialist (Former Employee) – California – November 17, 2016
Two CEO's, two director of sales & 3 mangers later... Sentry has a huge amount of employee turnover and recruiting from no industry experience candidates. This could be the best job ever if you have a territory with competitive rates, if not, it's very hard to make living selling a product that's 40% more expensive then a competitor. Managers are no help, simply cover territories until another body can be filled.
Company car and "exclusive" territories... exclusive is slowly eroding away...
Claims Representative II (Former Employee) – Irvine, CA – October 14, 2016
I was able to work on bodily injury claims for the first time. I used that experience to pursue my claims career further. The job got tough when employment was cut and I was able to find a better position.
Senior Rater (Former Employee) – Davenport, IA – September 28, 2016
The people there were wonderful to work with and if you put in the work, you can advance in your career. The negatives were that we were understaffed and because of that we were required to work overtime every week, but we were compensated fairly. Overall, I would recommend Sentry to anyone looking for a career in insurance.
They hire inexperience managers and think they can belittle you. HR will do nothing about it. Everything is a manual process and expect you to live at work to make goals. Company is a sweat shop and give them about six months to stay in business.
Marketing and Communication Specialist (Current Employee) – Middleton, WI – August 23, 2016
The organization values its associates but fails to provide any type of advancement opportunities. Many cases of micromanagement from the top-down structure, and the compensation is less than average. Great benefits but overall suffers from an office space like workplace.
Down-sized (Former Employee) – Stevens Point, WI – July 6, 2016
Decades of work and saved the company millions during the course of my career, only to be let go a couple years before qualifying for early retirement. Sentry is notorious for massive terminations every 5-10 years, and goes after those with the highest pay, most earned vacation, and a pension (which no longer exists), and replace these knowledgeable and experienced employees with low paid inexperienced younger candidates. They try to look good in the public eye, but all they've done for years is cut benefits and pay.
Claims fnol (Current Employee) – Phoenix, AZ – June 15, 2016
Answering inbound calls. Taking down information due to car accidents. Transferring callers to the right department or claim reps. I learned to handle callers who were upset and made in a manner that makes them feel better and more comfortable. The managers and coworkers were great! The hardest part of this job was taking the calls where the accidents lead to the death of the callers family member. The best part of my job was getting to talk to new people from all over the world every day!
Workers Compensation Claim Representative (Current Employee) – Stevens Point, WI – June 7, 2016
If you want to live in Stevens Point, WI, this is a great place to work. If you're willing to learn and put in extra time, you will be given opportunities to advance. The case load can be overwhelming, and organization skills are a must.
Commercial Claims Representative (Former Employee) – Stevens Point, WI – April 28, 2016
Responsible for dissemination of information to parties involved in an automobile accident (Including explanation of coverage, rights and responsibilities, and options for handling their damage claim/injury)
BI Claims adjuster work from home (Former Employee) – remotely – April 11, 2016
I applied for the BI adjuster (work from home) position. I have over 20 years experience as a BI adjuster. I applied and was sent a link to do an "assessment of my skill levels". What I received was an online test for a Call Center employee for Airlines, Credit card companies, Insurance Agent office and Banking.
I have never been a Call Center employee. I have been a Claims adjuster who investigates, evaluates and settles claims involving bodily injuries. The test Sentry put me through was based on how fast you could answer a call, find the information online, answer the caller's question and essentially make no resolution to the problem the customer was calling about.
This "skill level assessment" had absolutely nothing to do with the job duties of a BI claims adjuster.
Shortly after completing the online assessment, I received an email stating I "did not meet the requirements to be a Claims Adjuster" Too funny. What have I been doing for the last 20 years?
I don't know
Spending 45 minutes of my life taking their "skill assessment" test that I will never get back.