Serco, Inc. Employer Reviews

Nothing to write here. I like my job and the opportunity given to me. Although there isnt room for growth here..I still like it here.

Great company to work for. Loved the co workers and the job it self.

The hours vary between 9 to 10 hours and we get no breaks. Everyone Is dedicated to the job. We hold Master's degrees however get paid as though we have little college. We constantly lose people because of the hours and pay. There is no advancement possible. Pretty much love the actual work but wish the company valued the employees. The training videos – more... are tedious as well and you'll learn more by being mentored by someone. Convenient locations if you are a military spouse like me but the job doesn't transfer with you. – less

A Day at work: Reviewing and contacting providers gathering information, psv license and checking National Date Bank reports.
The value of credentialing to the medical pofession.
Working together and a team because as one we all can acheive the common goal.
Will be leaving my co-workers we are like a family.
Working with Serco provided me with a wonderful – more... opportunity to provide a great service to our country by interacting daily with the soliders of the US Army Reserves. – less

They have good benefits and salaries. Local management is responsive, approachable and communicates well with workers, though it could improve some. They have good educational and advancement opportunities.
However, there seems to be some leadership/management issues at the VP level. Personnel changes and deletions have caused confusion and turmoil

The most enjoyable part of the job were the group outings. Management was always willing to listen.

All supervisors were knowledgeable and helpful in all areas. Pay and benefits, excellent. Work hours, terrific. Mondays as great as Fridays to work.

For those who work in the Headquarters areas, they offer many extra services for the employees such as acknowledgeing individual achievements and management/employee town hall informattive meetings. They also offer educational advancement through company provided courses. Remote employes are not as well communicated with.

They have a set benefit package which is rather good, but they do not have a raise system in place. They tend to add to job duties without notice or reason and without compensation. They aren't people orientated, and what little respect they had for their employees deteriorated when the employees attempted to form a union. They will reassign you to – more... a subcontractor without notice or asking your opinion, and then you are at the mercy of the subcontractor's policies which may be radially different from Secro's. If you apply for a position with Serco, they may ship your application off to a subcontractor at the same site. – less

Assisting Veterans and transition Service Members and families with initial assessment. Fielding incoming calls and email correspondence. Scheduling and rescheduling coaching appointments. Conducting outreach to Military Service Members and Veterans to explain the program offerings. Providing information about Veteran benefits and entitlements. Performing – more... investigations to determine Veteran’s eligibility. Educating Military Service Members and Veterans on the coaching opportunities available to them. Conducting surveys and follow up on cases as needed and directed. Inputting appointment information and tracking calls for each client. Knowledge and use of Case Management System (CMS). Knowledge and use of Easy Vista and Virtual Collaborative Tools. Completing case notes with accuracy on CMS on daily bases. Assisting as directed in the weekly program evaluation data gathering and reporting. Familiar with job search tools such as USA Jobs and Federal Employment process. Knowledge and Understanding of Military culture and Veteran preference rules. Understand deployment and lifecycle for National Guards and Reservists. Working knowledge of USERRA. Conduct individual counseling on job search process; including but not limited to networking, interviewing, writing effective resumes and cover letters, negotiating salary and benefit packages. Assisting Veterans and transition Service Members with their skills and interest assessments. Translating military experience and skills into qualifications desired by Federal employers. Serving as counselor and advocate for Service Members and Veterans by providing information about broad range of benefits. Assisting with applications for VA benefits and services. Entering appropriate data to generate accurate benefits, control pending issues or schedule future actions. – less

Beware, ask them how many Subcontracts Managers have they gone through in last few years?

it's ok. The main contract I work on is ending in September 2013 and Serco has been unable to acquire enough work to continue employment for most of the employees in Colorado Springs.

Assisting soldiers with their transitional needs telephonically or virtually. I've learned to treat each request or concern as if it was my own and always follow - up when required. Soldiers ACAP records must be reviewed to insure all areas of importance is completed by the soldier with little to no room for error. I get alone with all my co-workers. – more... I ensure that when shift changes to brief on coming shift with all pertinent details of actions occuring on my shift to insure balance and continued service when needed due to different time zones. The hardest part of the job is to leave at the end of the shift without having any contacts. The most enjoyable part of the job is completing the mission with a transitioning soldier. – less

Great quality of life and job security. The hours are great . The employee enjoyed workiing together and as a team. Benefits, and bonuses comes often.

the hardest part of my job was closing up at the end of the day and not having to service clients.

: set up welding equipment and help wherever needed, moving pipe/fabrication.
: learned the basics of welding and fabrication.
: good organization and time efficient.
: everyone works together to get the job done.
: everything is pretty simple once you know what your doing.
: learning something new everyday.

Such a wide skill set needed for this job. Except for reports, very interesting and fun.

Satisfying position, assisted govt employees on a daily basis as a training specialist

I was part of the management team for the contract at Fort Carson, CO. I assisted in helping Soldiers either inprocess or out process from Fort Carson. My immediate supervisor lacked the professional attitude and the leadership needed to help with workers. My other co-workers were wonderful people to work with and were extremely energenic and made my – more... daily duties fun. – less

I've worked for SERCO INC for ten years until I left in 2010 to moved from Korea to the US. My typical day I worked for the company was very busy because I was the Test Examiner for 4 years. Then I got promoted as a Education Services Counselor. Working for the military is always busy and stressful. But I was motivated and did my job with patience and – more... compassion helping the men and women in uniformed. My supervisor was very helpful and he was always there when I needed help in Testing and when there are problems with the soldiers he was there to support me. The hardest part of my job when a Soldier complained about his class/tuition and the ESS(Education Services Specialist)send him/her to me on my busiest time. But I was so proud at the end of the day I helped and solved any problems they may have with their classes or with their GoArmyEd accounts.

The most enjoyable part of my job was during school registrations and everybody, the education center staff, school reps, my co-workers are working hard and helping one another without any complains. It was a fulfilling feeling of success when it was about time to go home after we helped everybody lined up to see us. Overall, the management was super except a few problems with the Civil service woker in the office. Other than that it was excellent! We strived working together for success. I miss working with them. – less

This job was easy and it paid well. It was exciting, and fun all at the same time. I wouldnt say it was anything hard about it.