Serco Employee Reviews

Found 774 reviews matching the search
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This could be a great job and place to work but is was awful due to management and horrible compensation and little to no advancement
Classifier (Former Employee) –  Harrisonburg, VAApril 26, 2017
I was glad to get out of there. They totally take advantage of their employees and do not evaluate jobs and advancement based on performance or experience. Salary raises were well below national standard.
Pros
flexible schedule except for almost full time overtime requirements, but how you fit the overtime in was usually somewhat flexible, meaning during the week or on the weekend, but not always
Cons
entry level pay and barely any pay raises. Very flat organization
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Almost Organized
General Clerk II (Current Employee) –  Rogers, ARApril 26, 2017
The hours were good, but doing the job wasn't as black and white as it could be. Could use some improvements. The guidance system that higher educated individual write, do not completely understand how to do the job, so some of the tasks we have to do doesn't always follow the guidance system, which make the job a bit frustrating until you become more familiar with the job. But once you become familiar with something it get changed.
Pros
good hours
Cons
too many changes
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Poor work environment
Patent Classifier (Former Employee) –  Harrisonburg, VAApril 26, 2017
The primary benefit to this job is that the schedule is extremely flexible and the work is relatively simple. The downside is that after a couple of months it begins to get boring. I also didn't care for the work culture which drove me to leave.
Pros
Flexible work schedule
Cons
Hostile work environment
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Nice Company To work
Data Analyst (Former Employee) –  Hyderabad, Andhra PradeshApril 25, 2017
It was a good experience at Serco. The company has good IT Staff,an individual can learn lot in this company. This company is a great place to start your career.
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Great job to start your career
Complex Issue Resolution Verification Specialist (Current Employee) –  Wentzville, MOApril 25, 2017
A typical day at work involves analyzing issues, determining the best resolution and communicating to consumer what actions are needed to resolve issues. The hardest part is that at any given moment you are to switch task and the way it is performed.
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Great starter
General Clerk II (Former Employee) –  Lawton, OKApril 24, 2017
Positive attitude all around. Great place to seek advances. And learning experience. Keep to yourself you will enjoy your time there. Slow time periods
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management lost control of employees
General Clerk II (Former Employee) –  Wentzville, MOApril 23, 2017
The work itself was very manageable, the hours were O.K. working nights was definitely tough to adjust to. Many of my older coworkers very immature and insubordinate which made the job nearly unbearable. But the benefits were amazing and the pay was the best I had in a while.
Pros
insurance, breaks
Cons
hours, staff/coworkers
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Government contract without control of Senior Managers
Supervisor (Former Employee) –  Rogers, ARApril 20, 2017
Government contract where company leadership has no control over senior local leadership. Promoted senior local leadership with lack of any leadership or management experience. Tremendous turnover, not by policy or procedure issues, but by choice of DSM's or Site Management. No consistency, employees are asked to do job duties not trained in. Atmosphere of scared of being let go with no support from immediate supervisors or senior supervisors. Wide open for lawsuits if someone has coordination skills and attorney connections.
Pros
Helping complete applications
Cons
No support or leadership assistance
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Up's and Downs.
General Clerk II (Former Employee) –  London, KYApril 18, 2017
The only thing that sucks about this place is you sit all day everyday. A lot of the year is spent with nothing to do.. and work and life crash together.
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Serco isnt a good company to wrk for
Health Care Specialist (Former Employee) –  Wentzville, MOApril 17, 2017
Serco was unfair and useless they where not helpful and wanted you to know everything with no trained for only 1 week to do health care and other hard duties
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its ok
General Clerk III (Current Employee) –  London, KYApril 13, 2017
The job itself is very important but the management needs some fine tuning. Things seem to change on a moments notice, usually I can handle that fine, however the management teams do not let you know about these changes until after it affects your work.
Pros
pay is decent
Cons
management
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No reply
General Clerk II (Former Employee) –  Wentzville, MOApril 13, 2017
Great place to work as far pay and compensation. Excellent benefits and 401k match. There is a option to use benefits for dental and medical care at no cost.
Pros
slow work
Cons
Great pay
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Literally a joke, never work here
General Clerk II (Current Employee) –  Wentzville, MOApril 12, 2017
I dont know how this place is still in business. There is no work, the "supervisors" are all a**holes and rude and unhelpful and get paid to do basically nothing. Theres drugs in the workplace, s*x in the parking lots, fights etc. Its a nightmare
Pros
NONE
Cons
EVERYTHING ELSE
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Got me where I am
General Clerk II (Former Employee) –  Wentzville, MOApril 11, 2017
Started with this company from the beginning. Was a long process to get everything going. They do try to promote from within first, minus management positions. To them though you are just an employee. There is no remorse or worry to get rid of you or replace you.
Pros
Great pay, off holidays and weekends
Cons
high insurance deductibles, poor management
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Comfortable and Productive workplace
General Clerk II / Eligibility support worker (Current Employee) –  London, KYApril 11, 2017
Being that Serco was the first place I aquired customer service experience I have to give it 5 stars for making the experience not ao pressured and easy. You are rewardes for good work and are given opportunities to move up. It is a great place to work.
Pros
Outbound call center
Cons
Could use an extra breakroom
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Drama
General Clerk II (Former Employee) –  Lawton, OKApril 10, 2017
nothing Spectaculor its full of drama and they have a high turn over rate here. I did not like it here at all and never will go back to this place ever again
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Excellent benefits
General Clerk II Bilingual (Current Employee) –  Lawton, OKApril 10, 2017
Very structured.
Advancement and growth opportunities are readily available.
Team work and support for employees are an important part of the Serco work culture.
Pros
Good benefits!
Cons
Micromanagement.
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I did not lke it...
Eligibility Support Worker (Former Employee) –  Lawton, OKApril 10, 2017
It is not a professional setting like i was told. I don't like it. If you use all your L-Wop hours you will be terminated. They are not understanding people.
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Good place to work
Welder/Labor (Former Employee) –  Borger, TXApril 10, 2017
Never had a bad experience here. Had the usual few people you cant stand, but over all, it was a pleasure to work here. Pay was good, but no Benefits.
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Good place to work
ESW (Current Employee) –  London, KYApril 9, 2017
I learned a lot about health insurance. spoke with many different people. would take any where between 50 to 100 calls a day. Management was hard to reach at times but overall I enjoyed the work.
Pros
helping people with healthcare
Cons
short breaks management hard to reach
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Overall rating

3.6
Based on 1,906 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.3
Job Security/Advancement
3.1
Management
3.2
Culture
3.4

CEO Approval

72%
500 ratings
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