This Company has Outstanding Benefits and Is an Overall Decent Job
General Clerk II (Former Employee) – Wentzville, MO – February 4, 2017
I truly Loved working for Serco, however it is a contract job. There wasn't adequate training and a lot of disorganization. Management never knew what was going on and couldn't answer any of your questions or assist you with any issues. They just told you to read the work instructions. The work instruction were not clear and poorly written, and the work instructions changed constantly and even while you're processing applications without notice and everything counted against you. There was a lot of pressure to get numbers rather than taking care of the customer. The computers constantly went down but regardless, your clock was constantly running and nothing was taken into consideration.You were still responsible for processing so much work even though you were not able to due to computer issues. Its a paperless environment also, so you cannot manually continue working. Both aspects counted against you even though there was no proper training and you could easily lose your job over numbers or quality. There is a high turnover, at first it wasn't like that. The wages are good and the benefits are Outstanding. They even have a company picnic annually to show appreciation.
Great Benefits and Good Pay
Lack of training and poor management