My job at Serco Inc. was just that, a "job". Although I was happy helping people receive health coverage through the ACA (Affordable Care Act), I was not satisfied with the day to day routine. I began to feel like I was just there for a paycheck over time and I began losing interest for my "job", I did not see an honest career opportunity for me at Serco Inc.
The most enjoyable part of my job was talking to different consumers. When I was able to approve them for meeting the requirements of the ACA program, their joy became my own. My co-workers were nice and my team got along very well as well as my supervisor.
What I learned at Serco Inc., was call center type jobs/careers are not for me, working a night shift is not for me either. Interaction with my co-workers is a must, and I really enjoy helping people, I get enjoyment out of people achieving their goals, if I can help I am happy as well.
Everyone was focused on maintaining a high standard
Talking was not allowed on the production floor