Serenity Behavioral Health Systems Employee Reviews

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Mediocre agency at best, but have potential
Direct Support Professional (Current Employee) –  Augusta, GAOctober 21, 2017
Company would do better if communication and consideration is consistent from leadership on down. The non competitive pay attracts the wrong type of employees and behaviors within this agency considering the ever growing list of duties in comparison to the low pay, high stressful days, lack of resources and lack of staff in order to carry out all your duties. I wish management would be more involved with their employees to have actual working knowledge of the realism of their services.
Pros
You meet some greet people
Cons
Low pay, high staff turnovers, unrealistic work expectations
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Fun relaxing work place
house keeping (Former Employee) –  Haverhill, MASeptember 7, 2017
It was a great experience working here & getting to meet new people everyday & learn different things in others life working here was actually one of the best most relaxing Job I've had just had to make sure to clean and have everything done the right way
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Productive
Certified Peer Specialist (Former Employee) –  Thomson, GAJune 23, 2017
Overall its a good place to work, but you can burn out, very quickly. You must learn to set boundaries for yourself, otherwise your compassion will outweigh your reach. That will get you disheartened, which will begin the burn out effect.
Pros
Feeling accomplished
Cons
Recertification, frequently
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Good place of employment for those who are passionate in working with individuals with ID/DD
DDP in Developmental Disabilities Department (Current Employee) –  Augusta, GAJanuary 12, 2017
Mostly a good place to work if you enjoy working with individuals with ID/DD

Not much room for advancement/promotions within specific departments

Poor cross-departmental communication/teamwork

Good benefits

12 paid holiday days off

Learning and training within agency opportunities

Majority of employees are passionate and caring towards the individuals; there are employees that have very poor attitudes and lack professionalism

Supervisors that do not hold their staff accountable and can set a bad standard for the entire team

Pay-day frequency is only once per month
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Family-Community Oriented Environment
Customer Service Representative (Current Employee) –  Augusta, GADecember 23, 2016
One can learn different coping mechanisms on a daily basis for individuals with behavioral challenges while working with all levels of management at a steady pace and providing team support.
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Family oriented enviornment
Mental Health Worker (Current Employee) –  Augusta, GAMay 19, 2015
My days begin with briefing on the individuals. Afterwards notes are reviewed and dinner is prepared for the evening. Individuals prepare for bed. Their medications are prepared, and the individuals go to bed for the night.
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Things are always changing
IT Director (Former Employee) –  Augusta, GAMarch 28, 2015
Being a state governed Behavioral Health CSB, things are always changing which can help to keep things interesting but can make for lots of stress at times with very short notification to deadline ratios with sometimes notifications coming after the deadlines (typical state things however). Most of management is supportive and good leaders.
Pros
Fixed schedule, good pay and benefits
Cons
Sometimes stressful
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Productive workplace
Community and Social Service Technician (Current Employee) –  Augusta, GANovember 11, 2014
A typical day at work goes by quickly. This is an easy job with great benefits. Great management and great co-workers.
Pros
Benefits...
Cons
Not being paid for overtime worked...
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assisting individuals to bring a smile to their face
Client Support Worker (Former Employee) –  Augusta, GAJuly 28, 2014
assist with medication verification,check documentation of previous shift,assist with household duties,transport,assist individuals with ADL'S,supervise medication administration,assist with meals,daily documentation,assist with baths and all personal hygiene,made rounds on every hour until relief arrived.The most rewarding is to assist individuals with gaining or maintaining their independence.
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Fun working with other an very resposible an patients with others
Mental Health Worker (Former Employee) –  Augusta, GAJuly 6, 2014
I have more experience with other position in working with kids an driving school bus I also love taking care of peoples an enjoy takeing care of indivduals
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Encouraging others to help themselves
Paraprofessional (Former Employee) –  Augusta, GAJune 28, 2013
Perform case management duties by linking community resources to the individuals served. Provide paraprofessional social services to individuals and their families served. Assist in dealing with personal and social problems. Participate in treatment team planning weekly.
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Productive & Friendly
Support Staff Clerk II (Former Employee) –  Augusta, GeorgiaFebruary 7, 2013
This workplace was great with their consumers and treated them with dignity and respect
Pros
drug reps.
Cons
short breaks
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Good place to work if you enjoy working with people form all back grounds and enjoy helping others.
Social Service Technician (Current Employee) –  Augusta GaOctober 14, 2012
Begin day by checking all documentation, medications, money.
Solve any staffing issues needed. I have learned how to work with dr offices and personal and ventor as pretaing to the clients that we served to solve immediate issues that my occur as well as with the pharmacy that we use for the clients. Learned how to involve my staff in the day to day operations of the group home. To involve the staff in by asking thier input concerning the individuals that we serve. The most enjoyable part of my job is working with the individuals that we serve
Pros
the benefit package that the company provides
Cons
being on call 24-7, weekend on call rotation, can work 8-16 hours when short staffed
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Community Support
(COMMUNITY SUPPORT INDIVIDUAL) CASE MANAGER (Current Employee) –  Augusta, GASeptember 16, 2012
Rewarding position but lack the pay and benefits that justify such a high stressful position.
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Productive and care for the patients that can in
Social Service Tech II (Former Employee) –  Thomson, GAApril 5, 2012
i enjoy working at serenity with the children and doing CSI work it gave me more experience in working with the mental illness
Pros
flexible job
Cons
they laid me off
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Overall rating

3.4
Based on 16 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.2
Job Security/Advancement
2.9
Management
3.1
Culture
3.5

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