Intake Specialist, Atlanta, GA - November 1, 2015
I started working for this company in Sept 2013, I have now been there for 2 years. I was able to work from home after a few months of in office training and I enjoy life in my own little bubble. Communication is pretty sufficient however us work from home agents rarely get perks like the in office luncheons and such but I'll gladly give those up for working from home outside of the boring grey cubical walls that we had to clean and hide all sense of personality in the event that a client comes in. Pay is decent, raises come easier to some rather than others, luckily I am in the 'some' category however I will top out in a few months and from what I have heard once you top out then the only way to reach another pay grade is to go for a different job title which requires you to work in office. No Christmas bonus, we got a small gift certificate on the first Thanksgiving that I worked but nothing after that. You do tend to feel underappreciated when you don't even get a Christmas or any type of acknowledgement at least once in a while. Management recently took a change, it was rocky at first, not so much now but, again I work from home. They offer health, dental, vision insurance which is over priced and the family coverage is out of the question because you'd basically be working just to cover the medical. I genuinely love my job and like most other jobs you have your struggles, we take insurance claims from multiple large insurance companies and not all agents are qualified for most which causes coverage issues and heavy work load for others. Given what I have read on here I'd like to correct the break issue, you get a total sum of 1 hour off the phone, one 30 minute lunch, two 10 minute set breaks and one 10 minute personal or emergency break each shift.