Service Corporation International Employee Reviews in United States

Found 131 reviews matching the search
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The job was great the Compnay not so much
Family Service Counselor (Former Employee) –  San Antonio, TXApril 25, 2016
It's a very profitable business to be in and you do make great connections with the people you work with. However, everything is not explained up front. I believe that if the recruiters and the trainers were more clear on the job itself then this company would have a much lower turn over rate.
Pros
Pay. Doing a good thing.
Cons
Lifestyle and management
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Wonderful Premise Pre-Planning for Funeral
Preplanning Advisor (Current Employee) –  Tampa, FL 33603April 12, 2016
Hard to get customers to buy, hard to find leads, not competitive in prices verse competition.
When first started travelled all over the county to try to find business, door knocking, cold calling, etc.
I learned that sales is not my specialty.
Best part is working with older citizens and listening to their life stories and trying to help them.
Pros
Worked with great peope that really wanted to help customers, management not so much.
Cons
Disorganized company
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inapproriate language / Face true fact's the organization will kill you.
Funeral Assistant (Former Employee) –  Washington, DCApril 9, 2016
SCI is the pitts stay away you will never make it. its a clan pitt. Very unfair. The so called company is set up for lacing the pockets of those at the so called top. The company is wicked stay away if you want an early funeral for yourself than you have chosen the write company just buy your shovel and you start diggin your own grave.
Pros
You can meet some nice people in the city
Cons
Mangement are nothing but a bunch of either scared faggut's or gangster take your choice.
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Worst Company I Ever Worked For
Family Service Counselor (Former Employee) –  Wheat Ridge, COApril 4, 2016
Long, long hours with poor compensation. Very disorganized and little training provided. Management changed often-except for an office manager who seemed to "rule the roost", and should have been the first one to be booted out. Compensation was fine if you were willing to starve and go months without paying your bills. Constant push to sell the most expensive products. Said customer service was most important, but internal service for staff was always lacking. Partial to a select few who did not abide by rules everyone else had to follow. Ridiculous place to work. Go wait tables-you will be much better off.
Pros
401k
Cons
NO BREAKS! FEW DAYS OFF! TERRIBLE COMPENSATION!
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would not recommend
Dispatcher and Office Assistant (Former Employee) –  Sandy Springs, GAMarch 23, 2016
would not recommend due extremely stressful environment with unstable management, work day hours are not guaranteed, high turn over rate, no benefits, no room for advancement, and hostile work environment
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Unhealthy work environment
Office Manager (Former Employee) –  Spring Valley, NYMarch 23, 2016
Management is just money hungry and can care less about employees .The Higher ups are worried about bonuses and making sure checks are being deposited daily this is there main concern. They do not really care about employees they hire and fire on the go. Very negative work environment
Pros
Salary
Cons
short lunch break and everything else .
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Beat you up
Sales Representative (Current Employee) –  San Antonio, TXMarch 16, 2016
Not a good place. Management expects too much as far as sales go and make you extra hours with no pay. They have call night twice a week where you are on the clock but not paid since everything is all commission. Not good.
Pros
Benefits are OK
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great place to work / great atmosphere in admin group
Sales Associate / Admin Clerk (Former Employee) –  Houston, TXFebruary 21, 2016
handled the burial desk.... which is a lot of pressure because if you make a mistake and cause the company money, they let you go.

There needs to be more responsibility on the counselors to provide correct information. They obviously make more money than the admin staff who shoulders the blame when errors occur.
Cons
pay was low for the job responsibility
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It's not the same everywhere!
FD (Current Employee) –  MassachusettsFebruary 17, 2016
SCI is a great company. Although it is a National company each state has its own rules and regulations making roles although very similar, different depending on the position. Yes, you may work a lot but that's also the nature of the business. Yes, there may be a shortage of staff in some places but that's also because they want to make sure they hire the best of the best and some states are restricted due to licensing and a shortage of qualified applicants.

There are great benefits and opportunities working here. There's opportunity for growth, transferability, and recognition both personally and financially.

I've been here 5 years and I've had no regrets and hope/plan to be here many more.

Although you may have a lower base salary (not necessarily) there are many opportunities for bonuses, incentives, and OT.

Find out for yourself don't just take the review of a bitter former employee.
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Good place for sales person
Pre-Planning Advisor (Current Employee) –  Newhall, CAJanuary 27, 2016
Maybe I just had bad luck, but we went through five managers in two months. I felt the company was unstable. A typical day requires being self-motivated and speaking withp otential customers. Making phone calls, knocking on doors, and finding leads.
Pros
Hard work pays off
Cons
Healthcare is contingent upon making a set minimal amount of sales every month
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There is no growth opportunity and very hostile environment
Transitional Duty (Former Employee) –  Miami, FLJanuary 21, 2016
I started as part- time and stayed as part-time even after the 90 day probation period. There are no benefits for part timers. The new management has no intentions of making anyone full time unless maybe you are a funeral director or the general office manager. Management is horrible; there is a lot of favoritism and discrimination in the company. They seem to hire more friends than more qualified individuals. They have no respect for their hard working employees. The place can become very hostile; coworkers and managers are very mean to each other, including families. Many families go in there very upset and try and put blame on anyone they come in contact with and will try and get you fired. There is no set schedule and they are always cutting hours. The manager only cares about his/her friends that are employed at the location, no matter how rude they are with you. Also, there are several smokers who constantly take smoke breaks leaving you to answers the phones all by yourself and families coming in at the same time. Work becomes delayed and they are very disorganized. Everyone is about their own gain and no team work.
Pros
experience
Cons
Poor management, mean coworkers and some mean families
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No review being given.
Senior Maintenance Facilities Supervisor (Former Employee) –  Falls Church, VAJanuary 18, 2016
It has been too many years since I left SCI. Personnel and operations have changed. I do not believe it would be appropriate to give a review about this company.
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Very disappointed.
Family Service Counselor (Former Employee) –  El Paso, TXJanuary 12, 2016
Loved the idea of helping families in their time of need, but this ended up being a money driven, greedy industry with no management direction and ridiculous turn over.
Pros
Assist bereaved
Cons
Compensation, long work hours, unattainable sales goals
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nepatism,cronyism,cowardly racism
prep room asst,driver (Former Employee) –  tampa flJanuary 12, 2016
worked here some years back in the Tampa area,,alot of favoritism and nonsense,low pay,after being on call for 2 nights your expected at work @ 8am,sorry management,alot of buck passing...etc.
Having worked in this industry before coming to this place they have destroyed this business with greed and not caring a thing about the families.
Pros
none
Cons
too many to mention
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You won't Retire from this Company
Funeral Director/Arranger (Former Employee) –  Houston, TXJanuary 8, 2016
The hours of the day could be long, past 10 to 12 hours or more to complete the work. Short lunch breaks usually. In my location no overtime allowed only comp time and was hard to make up. Co-workers were friendly, but mostly only did their own tasks. The Staff in most locations has been cut back to keep the "bottom line". So there was some "severe multi tasking" needed by the Director. This was becoming the norm from years gone by.
SCI process by growing is to acquire more companies and locations and in doing so eliminate some competition. But there is internal competition, within the company locally. There are many markets under the "Giant Umbrella" to strategize. Prices are raised across the board and in the Main Market, prices are so out of reach, without the company funeral benefit, even most employees couldn't afford to use their service.
The Company likes to play "games". They have lots of resources, for ex; so they will call the location to "mystery shop", it's scripted to make all locations answer Pricing Calls the same way basically. It looks like there was concern for the consumer, but it was to get more money in the door. This was done by their Communications department and you were critique by individuals with no actual experience in the Funeral Business, even commenting on how your voice sounded sincere or not.
There's Sr. management at the Corporate level, Middle management which oversees a certain Market area and Location management. So lot's of Bosses.
Middle management, usually not there for very long, will come up with different things or games.
  more... Market criteria such as Package Sales, Collections, Customer Service, Catering take up, etc. Not a bad tool, but it was used to critique you in front of your peers.
There is continued education that is always available, mostly mandatory and brain washing for better sales and how great they are.
No Respect shown for long term or older employees, Funeral Directors with many years of good experience.

You have to walk a VERY FINE and THIN LINE while working here, if not, they will Fire you. With no citations or probations. And since they are Huge Conglomerate, you can't get another job in the Company.
As you look on any or all Job Sites, you will see they (SCI) have a lot of openings because of the way they treat people, not the size of the company.
  less
Pros
Many locations across the State and Country, Major network in Big Cities
Cons
Many locations, Poor Middle Management
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Contract at SCI
Benefits Analyst (Former Employee) –  Houston, TXDecember 23, 2015
What I learned:
Affordable Care Act (ACA) regulations
Northeast states part time sick accruals
Union contracts regarding time off and leaves
Workday
Pros
Great staff
Cons
Just a lot of OT but worth it to get the job done
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Run from this company
Location Manager (Former Employee) –  Shawnee, OKDecember 14, 2015
Biggest mistake I have ever made in my career! I had a GM that had no business being in management. I had no training from her, all the training I received came from the funeral director that had been with the company for several years. If an idea was not her idea, then it was a bad idea. I felt as if I were back in high school, if you were in the click; all was alright. Lots of back-stabbing by a very insecure, ineffective manager.
Pros
Benefits
Cons
Too much emphasis on sales, no regard for families.
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Team Environment
Driver (Current Employee) –  Houston, TXDecember 1, 2015
The most enjoyable thing about working here, is that my I feel like i am apart of a family amongst all of my co-workers. After that, the benefits are great and the base pay rate is great especially for a part time job for a college student.
Pros
Family environment, benefits
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Awesome opportunity to grow and experience a once in a lifetime Job
Office Manager (Former Employee) –  El Paso, TXOctober 29, 2015
What a great place to work and grow as an individual both professionally as well as in a personal way!
Great continued training after the point of hire to ensure that everyone down to the lowest level drivers stay current in laws that govern the funeral industry and that all families are taken care of in the best manner possible.
Pros
Awesome team of great happy employees
Cons
NONE
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The most enjoyable place I have worked
HR System Analyst II (Current Employee) –  Houston TexasOctober 11, 2015
This is a nice company to work for and allows for the opportunity to grow. Enjoy the experience and day to day challenge. Work life balance depends on your area, I found that the company allowed me time to send with my family

Would rate this company a 5
Pros
people
Cons
drive time
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Overall rating

2.9
Based on 136 reviews
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