Pros: flexable hours
Cons: every thing else, commission only after 6 weeks.
A typical work day with Service Corporation International(SCI) consist in lead calling, cold calling, scheduling appointments, presentations, emailing, and prospecting.
I was told many things when beginning this position. To begin: I would have 6 weeks of paid training, the team would have all supplies necessary to work and be successful, That our drive – more... time would be compensated for prospecting, appointments and additional training sessions, and our cell phones would be reimbursement for the use.
So far I have found all of these items listed above to be false or misleading.
I did training for 2 weeks on what to say during presentation, after which I felt ill prepared. The team I am working with had no direction, management or instruction on expectation for approximately 6 weeks. Having no; computers, printers, price lists, phone compensation, ability to write contracts, or anything you would possibly need to complete your tasks was not given. I personally went out to buy; Ink, Stamps, Paper, Envelopes and any other supplies necessary to try and do my job.
We continuously asked for assistance from managers at other locations with little to no response after they stated"come to me if we need anything". I took it upon myself to figure out everything from pricing to the computer system and helped the others on the team be successful, without being successful myself.
So now 3 months later we have a manager, who was our trainer for the 2 weeks in the very beginning. He tries, but now I am having to show him the system and share the information I learned on my own. To me he should know what his sending us in to the field to complete. On top of everything, others on my team have made sales and then had to rewrite the sale. This was due to us not knowing all the items needed to be completed when a transaction was to occur. And they have not be properly compensated for those sale they wrote.
As it stands right now I am not being paid to help and teach others how to do their jobs but that's what I have been doing. I have not been properly compensated for purchase or mileage that have transpired.
I have no problem doing sales but when I spend more time being a manager then doing my job that's an issue. – less