Service Credit Union Employee Reviews

Found 25 reviews matching the search
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Employees treated very badly
Senior Teller level 3 (Current Employee) –  Portsmouth, NHAugust 16, 2017
Tellers are expected to do the job of a manager, financial consultant, account specialist, and a dozen other titles but they are paid less than any competing credit union or bank.
Pros
benefits and 401k are solid
Cons
Senior management treats all other employees like garbage
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High stress, long hours, minimal breaks
Member Service Representative (Former Employee) –  Keene, NHJune 6, 2017
Expected to arrive early start working immediately. Only got paid for scheduled hours no OT. High stress of dealing with other peoples money over long hours perfectly. 9+ hour days as a part time employee.
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Fast Paced
Member Service Representative (Current Employee) –  Bedford, NHJune 3, 2017
Overall, SVC is a great company but suffers from understaffing. Effectively working together is important do to the amount of time we spend together at work.
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Ccr
CCR II/ Loan Representative (Former Employee) –  Portsmouth, NHFebruary 25, 2017
Communicating with over 20,000 members and processing and or resolving each request in a fast paced environment. Maintaining professionalism, confidence and the ability to problem solve during stressful and or chaotic situations, without losing sight of the task at hand. • Originating as level one call center representative
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Loved my staff
Branch Manager (Former Employee) –  NHDecember 21, 2016
You are left on your own to learn the ins and outs, but it is a good place to work. Managment of different departments are not fourth coming in their issues, upgrades, changes, expectations. Staff I worked with was exceptional.
Pros
great pay and benefits
Cons
hours were not the best for a bank, open until 7 m-f and open every weekend, not understanding when it comes to family issues
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Good environment dedicated to helping members
Member Service Representative (Current Employee) –  Nashua, NHOctober 31, 2016
Customer service goes a long way, as members are treated just as well as tellers. Everyone in the branch is friendly and always willing to help.
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Good Benefits/Job Security - Little room to grow or learn
Fraud Analyst (Current Employee) –  Portsmouth, NHOctober 15, 2016
Service Credit Union is a great place to work if your goal is not to advance much and have little desire to push yourself forward in your career. They have decent pay, great benefits however the list seems to end there. The working environment between departments is poor and there is little room to advance your career.
Pros
Benefits
Cons
Culture, Upward mobility
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Poor work environment
BANK TELLER/MEMBER SERVICE REPRESNATIVE II (Former Employee) –  Rochester, NHOctober 13, 2016
Would have learned a lot more if management wasn't so horrific to work under. Was a decent job but working under someone who wasn't pleasant or easy to work near made it a miserable work place.
Pros
Job itself
Cons
Managment
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Variety of task, great member relations
MSR (Former Employee) –  DHMCJune 5, 2016
SCU as a whole was awesome for what I wanted to do for work; however this location is far from the corporate office and no one there checks in with you- when they do visit, they only talk to the manager. The new manager I was working under had a good personality as a person but she was a terrible boss. She had a favorite employee but even worse: a least favorite. The asst and supervisor were constantly worn down by her antics She was so unprofessional and self serving I was glad to get out.
I would not recommend working in this office.
Pros
Great benefits, opportunity for advancement
Cons
Distance from corporate, no opportunity to give feedback
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Inconsistent with very little room for advancement
Member Services Representative (Former Employee) –  Portsmouth, NHMay 9, 2016
Unless you are working at the call center don't expect to get full time for at least two years. Scu expects you to make them your priority when you're part time at 15-20 hrs a week. If you're lucky you might get a thirty cent raise after working hard part time for a year. Though they do give a nice bonus if you meet your goals for the year. Management is very lazy and for less than twelve dollars an hour you can expect to do most transactions. No benefits or 401k matching until one year. A lot of policies make it hard to remember when you're not fulltime. In store Walmart branches have a lot of downtime and makes for good conversation between colleagues. Management can act very selfish and unprofessional at times making it awkward for members. This is a good job for a teenager or someone who's retired looking for a part time job, other than that don't waste your time.
Pros
Bonus, people you work with
Cons
No benefits for part time, crazy hours, poor management
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productive with member service
MSR-Member Service Representative (Former Employee) –  Salem, NHAugust 17, 2015
Helping members with processing transactions or processing loans. Management was always helpful
Co-workers were good to work with
Hardest was sometimes not being able to accomplish task while it was so busy.
Loved working with members
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Retail Banking
Assistant Manager (Current Employee) –  Hampton, NHAugust 9, 2015
The company overall is a good place to work and offers competitive wages. The extended hours and required weekends make work/life balance challenging with a family. Despite the hours, it offers new challenges and opportunities to grow every day.
Pros
healthcare, bonus
Cons
working hours and weekends
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Interesting
Call Center Representative (Current Employee) –  Portsmouth, NHJune 10, 2015
Some days were dull others were okay. The more people you know, or how much you are liked is what will get you ahead in the company, other than that you wont go far.
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High Paced Enjoyable Workplace
Financial Service Supervisor II (Current Employee) –  Manchester, NHMay 13, 2015
Working at Service Credit Union is a pleasure every day. I walk through the door and instantly feel a sense of security and achievement. The ability to move up in the company was quick, but moving up to upper management is very difficult. There is very limited jobs open and it is difficult to move up the ladder.
Pros
Employee Benefits are amazing
Cons
ability to grow within the company
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Typical banking environment
Foreign Funds Administrator (Former Employee) –  APO, AEMarch 26, 2015
conservative
micro manager
steady work load
good coworkers
call center environment
no overtime or long days required
rarely work weekends
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Great co-workers
Financial service representative (Former Employee) –  Salem NH in-store at WalmartFebruary 6, 2015
Great company to work for. I enjoyed working with my co-workers and the customers. I got to really get to know the customers, some on a first name basis. I do not think I every left a day without learning something new in the financial business. It could get tricky if you did not balance at night but the managers where great helping out and always seemed to find the error.
Pros
Learning every day, was supplied with uniforms
Cons
Hours can be long in one day
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fast paced and rewarding
MSR I (Former Employee) –  Exeter, NHOctober 6, 2014
I learned a lot of customer service, and interpersonal skills.
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Amazing staff
Contact Center Representative (Former Employee) –  Portsmouth, NHSeptember 16, 2014
Service Credit Union was one of the best companies I have ever worked for. Their managment team is amazing
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Professional but fun work place
Manager/Loan Processor (Former Employee) –  BambergSeptember 5, 2014
Service Credit union is a very good place to work for. They provide a professional but fun work experiance. There was always room for advancment and learning.
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A fast paced environment with room to grow.
Contact Center Representative (Loan Officer) III (Current Employee) –  Portsmouth, NHSeptember 5, 2014
A typical day of work includes a myriad of inquiries and requests in relation to people's accounts. You will learn the ins and outs of the banking and lending industry. Advancement within your job is swift for those who show ability and willingness to increase their respective responsibilities.
Pros
Great benefits.
Cons
Rough work schedules and internal advancement.
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Overall rating

3.8
Based on 34 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.6
Job Security/Advancement
3.4
Management
3.2
Culture
3.5

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