ServiceSource is the global leader in Service Performance Management. Our mission is to increase service share for leading hardware, software, and healthcare technology companies. We have delivered over $3 billion in revenue to the technology industry and we proudly serve a prestigious client list that includes Adobe, Alcatel-Lucent, BEA, Borland, Juniper, – more... and Sun Microsystems.
We grow service share for our clients by increasing the number of customers on maintenance, support and service agreements, and increasing the amount those customers spend each year. We deliver increased revenues, profits, and shareholder value powering our clients' performance in the markerplace. To date our leadership in Service Performance Management industry has generated over $1.5 billion in free cash flow for our clients and enabled them to do what they do best - develop and sell more products to grow their market share.
Gartner Dataquest estimates that support and maintenance offerings in North America alone generate roughly $60 billion a year. Meanwhile, technology companies only capture on average 84% of this potential annuity stream. As the leader in Service Performance Management, ServiceSource is committed to closing this gap by growing service share and increasing services revenues for leading technology companies. We lead this industry due to our focus, expertise, and continuous investment.
Our commitment to results is underscored by our 100% commission based and variable cost model. We have no upfront costs or implementation fees. We are so confident in our ability to grow service share that we pay our clients in revenues to do so.
Founded in 1999, ServiceSource is private and has been profitable since inception. Learn more about the leadership driving our vision forward. – less – More from ZoomInfo »
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