Great teamwork and management culture...
Service Manager (Current Employee) – Santa Fe Springs, CA – November 6, 2016
The expectations on management as well as the front line employees is past the point of unrealistic. With so many mundane things to do, the focus becomes 100% reactive which leaves ZERO time for fixing what is broken that causes of the issues in the first place.
If the focus was truly on customer service as opposed to giving everyone the workload of 3 people, the company would be much more efficient, more profitable (retaining customers and referrals from happy customers) and the team members would be much less stressed on a daily basis.
Great Culture within the office...great management team.
Work Load, Unrealistic Expectations, Reactive vs. Proactive, Doing the same thing over and over again expecting different results = INSANITY!!!, Managers pay is ridiculously low for all of the workload and bs administrational duties, IF you bonus it would be acceptable if you do not bonus you are 99% not going to be sticking around.