new Contact Center in Glendale; management does not know what they are doing, employees are confused
Pros: nice location for a contact center; close to shopping centers, and outlets
Cons: management seems like they need more training, employees are not properly trained in customer service which results in hanging up on customers
Before i was hired, i was told that i would be hired on as a full-time REGULAR employee. when in training, we all find out that we were full-time TEMPORARY employees who would receive no benefits. On the floor, management is horrible ( not wanting to take escalated phone calls, or giving you incorrect information to give to customers)
I can understand the call center is new and was recently opened , but on a management level, they could have done a lot better. the employees on the floor are all stressed, and it seemed as if no one who was hired really knows what customer service entails. Employees that hang up on customers mid sentence because they are irate, or a customers call being disconnected because that employee doesn't know the answer to her question is NOT customer service at all. I resigned after receiving an opportunity elsewhere, but i will definitely recall my experience here, and will not apply here again in the future.