My experience was some time ago and it appears the company is continuing to grow and prosper
Knowledge Manager (Former Employee) – San Diego, CA – May 17, 2017
Not atypical of the majority of companies for which I have worked. For whatever the reasons I was not comfortable in their environment. There were many good coworkers and knowledgeable staff. At the time I was there it appeared they had overlapping management that did not have a clear direction.
Appears to be a good software company with good products
Good place to work if you have the right manager and upper management
Commercial Account Executive (Current Employee) – Santa Clara, CA – May 8, 2017
The company is growing rapidly and there is an entrepreneurial spirit. However the growth is happening a fast pace and too many layers are being added to the Org Chart. Managers and VP's spend the majority of their time looking at sales call notes and moving percentages a couple points up / down for their forecast calls. Strong armed sales tactics will only last so long until SN is viewed as obnoxious. Management needs to practice what they preach from establishing value with their Sales teams and customer base.
Program Manager (Current Employee) – Remote – August 4, 2016
Working at ServiceNow is like drinking out of a fire house. Very bright folks. Everyone is driven and carries their own weight. Never a dull moment. Lots of restructuring making it difficult to have job security and advancement.
Business Process Consultant (Current Employee) – Remote – July 8, 2016
The people who work for ServiceNow are amazing. Highly intelligent, hard working, and team supporting. If you need help, they are there for you!
The challenge is this: Billable hours are the mantra in Professional Services. You are constantly pushed to make your billable hours, but you have limited or no control over what is sold. If you are not meeting your billable hours, which varies in requirements from quarter to quarter based on what Sales "says" they are going to close, you are constantly reminded that you have not met your quota.
Though there is never an overt "threat" that you will be let go if you don't meet your hours, there are enough "reminders" that make you feel insecure.
If you are technical at ServiceNow, this is not a problem. There is always more than enough work. If you are non-technical (process, organizational change, governance), this is a constant challenge. ServiceNow, despite individual groups attempts to change the culture, is a "Software House" -- platform is king.
Procurement Agent (Current Employee) – Kirkland, WA – April 20, 2016
ServiceNow is an excellent young company with potential. If you are a valued member of ServiceNow your job is secured. During my time here I have seen a lot of turnover in other departments. You can be here one day and gone the next week. This is the only discouraging thing about SNC.
Project Manager/Sales Senior Consultant (Current Employee) – Mexico, MO – April 18, 2016
Great company with high Growth. Excellent product line. The company is going into a transformation process to support new product lines and new startegies. Sometimes too US centric in startegies and decision making..
Solutions Consultant (Current Employee) – Remote – January 20, 2016
This company truly invests in and values the employees. The culture is incredible and the product is solid. Im truly inspired regularly through working with different teams and collaborating on what can be done! I'd highly recommend working here:)