ServiceNow Employee Reviews

Found 34 reviews matching the search
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My experience was some time ago and it appears the company is continuing to grow and prosper
Knowledge Manager (Former Employee) –  San Diego, CAMay 17, 2017
Not atypical of the majority of companies for which I have worked. For whatever the reasons I was not comfortable in their environment.
There were many good coworkers and knowledgeable staff. At the time I was there it appeared they had overlapping management that did not have a clear direction.
Pros
Appears to be a good software company with good products
Cons
Some issues with management
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Good place to work if you have the right manager and upper management
Commercial Account Executive (Current Employee) –  Santa Clara, CAMay 8, 2017
The company is growing rapidly and there is an entrepreneurial spirit. However the growth is happening a fast pace and too many layers are being added to the Org Chart. Managers and VP's spend the majority of their time looking at sales call notes and moving percentages a couple points up / down for their forecast calls. Strong armed sales tactics will only last so long until SN is viewed as obnoxious. Management needs to practice what they preach from establishing value with their Sales teams and customer base.
Pros
good pay
Cons
Cutthroat
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A Good Challenge
Senior Problem Manager (Former Employee) –  Kirkland, WAMarch 1, 2017
The Overall culture and company are good. They compensate their employees very well. Some management is very good, others were too inexperienced. Over all great company, awesome product.
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N/a
Director of Event Marketing, Americas (Former Employee) –  Santa Clara, CAFebruary 27, 2017
I elect to not respond to this question. The contract you sign does not allow anyone to say anything about this company.

I would go to other public descriptions of how it is to work at this company.
Pros
N/a
Cons
N/a
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Awesome and fun place to work
Associate Application Developer (Former Employee) –  Hyderabad, Andhra PradeshJanuary 10, 2017
Value for every employee in the hierarchy, fun place to work and not to forget the evening snacks were awesome.
Talented co-workers and very understanding management
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Started great but went downhill fast
Director of Development (Former Employee) –  San Diego, CADecember 15, 2016
New management have destroyed the company quickly. Sweeping changes without notice, meetings where team members are not looped in until they screw up, as they did not follow policy.

Badly run company now
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Fun workplace
Business Technical Analyst (Former Employee) –  Orlando, FLOctober 4, 2016
The job always kept you on your toes, the best part being the communication and collaboration among team members.
The level of transparency among the peers and managers is also worth praising.
Pros
free lunches, good management
Cons
no time flexibility
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Fast Pace and Explosive Growth
Program Manager (Current Employee) –  RemoteAugust 4, 2016
Working at ServiceNow is like drinking out of a fire house. Very bright folks. Everyone is driven and carries their own weight. Never a dull moment. Lots of restructuring making it difficult to have job security and advancement.
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Awesome work experience.
Data Analyst (Current Employee) –  Santa Clara, CAAugust 2, 2016
Awesome work experience. Nice exposure to work.Learned a lot from this work experience. Had good time and the team was really cool.
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Good people; too much focus on Billable hours
Business Process Consultant (Current Employee) –  RemoteJuly 8, 2016
The people who work for ServiceNow are amazing. Highly intelligent, hard working, and team supporting. If you need help, they are there for you!

The challenge is this: Billable hours are the mantra in Professional Services. You are constantly pushed to make your billable hours, but you have limited or no control over what is sold. If you are not meeting your billable hours, which varies in requirements from quarter to quarter based on what Sales "says" they are going to close, you are constantly reminded that you have not met your quota.

Though there is never an overt "threat" that you will be let go if you don't meet your hours, there are enough "reminders" that make you feel insecure.

If you are technical at ServiceNow, this is not a problem. There is always more than enough work. If you are non-technical (process, organizational change, governance), this is a constant challenge. ServiceNow, despite individual groups attempts to change the culture, is a "Software House" -- platform is king.
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ServiceNow.com
Procurement Agent (Current Employee) –  Kirkland, WAApril 20, 2016
ServiceNow is an excellent young company with potential. If you are a valued member of ServiceNow your job is secured. During my time here I have seen a lot of turnover in other departments. You can be here one day and gone the next week. This is the only discouraging thing about SNC.
Pros
Free kitchens, parking, Gym, Esp
Cons
Job stability
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Good place to work, high growth company
Project Manager/Sales Senior Consultant (Current Employee) –  Mexico, MOApril 18, 2016
Great company with high Growth. Excellent product line. The company is going into a transformation process to support new product lines and new startegies. Sometimes too US centric in startegies and decision making..
Pros
HIgh growth company
Cons
US Centric
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Great Place to Work!
HR (Current Employee) –  Santa Clara, CAFebruary 23, 2016
Great company culture, dog-friendly, perks are amazing. Hands-on, collaborative work across departments. Have fun on a daily basis and above all get stuff done!
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Too short Contract
Problem Manager (Contract) (Former Employee) –  San Diego, CAFebruary 11, 2016
Great place to work, people are amazing and some of the smartest people I have met. Only there for a 6 month contract.

Training could have been better, and longer.

Got used to drinking from the firehose.

Hardest part of the job was trying to keep up to requirements during training.

Best part of the job was at 5pm I got to leave it until the next day.
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We are the value
Solutions Consultant (Current Employee) –  RemoteJanuary 20, 2016
This company truly invests in and values the employees. The culture is incredible and the product is solid. Im truly inspired regularly through working with different teams and collaborating on what can be done! I'd highly recommend working here:)
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Great Company Work Hard Play Hard
Sr. Communications Engineer (Former Employee) –  San Diego, CAJanuary 18, 2016
This was a great company to work for. I started working there during its infancy, but now it is becoming a 1 Billion dollar company.

I have learned a lot, traveled a lot, and was very loyal to the company.

Great place to be if you have a chance.
Pros
Great compensation, great environment to work in.
Cons
Upper management still needs a bit of work.
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Very hi energy
Senior Director (Current Employee) –  Santa Clara, CADecember 30, 2015
Fast paced culture, going thru the typical growing pains, very good product development. Bright future for this company. Smart management team.
Pros
good benefits
Cons
hard to create work life balance with the required hours
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Great Company!
Account Executive - DoD (Current Employee) –  McLean, VAOctober 14, 2015
Awesome leadership and vision. The product is one that you can be confident in, and truly represents a next level of service for the United States Government.

The Federal team is experienced, driven, and highly successful. The market is receptive and the team has made some significant movement forward in the last year alone.
Pros
Catered Lunches, Work from Home, Flexible Hours
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Assist clients with IT Management and ITIL best practices.
Remote Services Consultant (Current Employee) –  Waltham, MAJuly 27, 2015
Assist clients with daily activities that they have requested. Requests would come in on daily basis from multiple clients and a queue manager would assign them out based on availability.
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Excellent work environment, all around.
Information Development Intern (Current Employee) –  San Diego, CAMay 14, 2015
Everyone loves where they work and what they do. Laid back company, but seriously gets work done and has a great time doing it!
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Overall rating

3.9
Based on 39 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.9
Job Security/Advancement
3.3
Management
3.4
Culture
3.7

CEO Approval

76%
21 ratings
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