A safe, professional, courtesy, polite, and respectful work place.
Customer Service Dispatcher (Former Employee) – Austin, TX – July 10, 2016
Start of shift take the phone from the dispatcher on duty, communicate of any issues that might have occurred that I need to be aware of. If any immediately start resolving those issues, and take call that come in.
good pay, and great benefits
not enough employees to distribute the work properly
Senior Customer Service Associate (Former Employee) – Austin, TX – October 7, 2016
Management only cares about the bottom line and what they are being told by suits who have no real clue how the clinic actually operates. Management will flip flop coworkers duties at the drop of a hat. When we are short staffed for extended periods of time, the current employees have to absorb extra duties from the ones who abandoned ship after poor treatment by management. When new hires come on, the duties are very rarely redistributed. The employees, therefore, have a giant workload and a lot of stress. When this is brought up to managers, they usually keep a blank expression on their faces, and shrug.
New management, in two years, was responsible for the rampant dismissals and resignations of about ten employees in a 25-employee clinic.
Great coworkers who truly care about patients, and great doctors.
Poor management/ Lack of enough advancement opportunities
RN Case Manager (Former Employee) – Hays, TX – October 3, 2016
Worked as a RN in a seton ED, Pros: I enjoyed the staff that was there all great people really worked well together, They also have a RQI system that makes you basically due a skills oriented review of ACLS and PALS every quarter I thought that was cool. The house supervisors and doctors where all very cool.
CONS: The pay is pretty terrible, I would say that they are definitely on the lower end in Austin and Austin is pretty bad when it comes to pay for nurses. Our management is for the most part non existent. Constantly short staffed. There is NO HR department, which can be a moderate inconvenience.
I would probably try out st davids before I worked here again unless you just needed experience at Dale or Brackenridge
Training Specialist I & II (Current Employee) – Austin, TX – December 11, 2016
This is a place that really lives out the mission to "care for and improve the health of those we serve, with a special concern for the poor and the vulnerable" and to "be a sign of God's unconditional love for all and believe that all people by their creation are endowed with dignity." Sometimes the commitment to the mission makes business decisions hard and sometimes it gets caught between being a mission and being a business. Nevertheless, inspite of this I love it.
Customer Service Representative (Former Employee) – Austin, TX – September 1, 2016
Alot of who you know environment. Some of the staff is rude and disrespectful in front of patients and staff. Not taken seriously when complaint on co-workers. No one wants to communicate when they are arriving late, leavibg leaving for the day or taking a longer lunch than scheduled. Very stressful environment.
Awesome place to work. I love that this is a catholic based ministry that focus on the underinsured. Seton Healthcare are very much involved with helping out the community, being a medical mission drive or toy for tots or meals and coats for the homeless, etc etc.
Customer Service Representative (Former Employee) – Austin, TX – July 14, 2016
I worked there through a temp agency. I enjoyed it while it lasted. There are a lot of nice people that work there. Management was brand new and didn't really know what they were doing. They were nice though. If you're new to customer service, Seton could be overwhelming.
OB/GYN (Current Employee) – Kyle, TX – September 9, 2016
Working from home was nice, but when all the communication you have is through email you have to wait on a response. You learn to lean on your co-workers for help. Sometimes your boss isn’t the best at communication or professionalism.
Radiology Technician II (Former Employee) – Austin, TX – February 21, 2013
Radiology brings in the most money to the hospital yet employees do not reap any of the benefits. Raises a mere 2% every other year, bonuses depend on hours worked. Benefits are awful; no birth control approved since it's a Catholic institution. Department and hospital falling apart, dirty and old. Micro-management as if workers were in pre-school, with no recognition for hard work and no support from upper management. Good experience from learning to work in trauma hospital, yet terrible experience from dysfunctional work environment.
I learned a lot from this company because being supervisor and being in charge of 15 people wasn't easy but I developed a lot of different skills. The hardest thing to learn and master was making the schedules and I had to cover for absent workers.
the stuff are great to work with and helpful However the roles are not so clear and even when they changed you hear all this from the colleagues and nut your supervisor.i felt i was not listened too. management made decisions basing of what they felt was right.
Patient Access Rep I (Former Employee) – Seton Highland Lakes – December 5, 2014
The problem at Seton Highland Lakes is the Clinic Director and Managers. The hospital claims to be one of the best places to work, but that statement is only true if you work in Austin. At SHL you have to be directly related to or a friend of the Clinical Director and her children in order to be considered for advancement in employment. The same goes for the clinic manager. They get all their children and their children's spouses and friends hired and then promote them all, most undeservingly, and one even quit, then got rehired WITH a promotion. It is ludicrous. The employees who work hard and know their job inside and out get used and abused with no recognition.
Your only saving grace at SHL is several of the Physicians and Providers.
The Seton Healthcare Family HR department consists of 4 general areas: Compensation & Benefits, HRIS, Operations, and Talent Acquisition. Each area works closely with each other, and also partners with staff and leadership throughout the network.