Rewarding job, but zero support from upper management
Residential Director (Current Employee) – Marstons Mills, MA – July 3, 2014
I worked at Seven Hills as a Residential Director. I worked at least 60 hours a week with a low rate of pay. At times I worked as much as 16-24 hr shifts. There was no bank of applicants to hire from, no on call staff and HR was very slow to contact what few applicants that we had. I expected some basic level of communication, respect and support. I got none of these. The upper management on Cape Cod rarely worked a 40 hour week, but expected everyone else to work 40-70 hours per week. There was little communication between management and myself. Many unanswered emails and requests for help. The management expects you to learn the computer programs, ISPs and MAP policy, even-though they themselves can't do it, so they are zero help. There was no on the job training, you are expected to learn everything on your own. You are left to fend for yourself. The job itself was very rewarding and I loved improving the residents quality of life. The residents were the only thing that kept me there for as long as I was.