Enjoyable Atmosphere but the benefits aren't great
Collections Specialist (Current Employee) – Deer Park, TX – September 20, 2013
I used to enjoy coming to work everyday! I have a great group of girls that I work with but, we are not being compensated for our efforts. A typical day at work for me is speaking with the clients on issues with billing and following up on unanswered emails/phone calls. I also work in conjunction with intracompany personnel, on a daily basis, to better understand the jobs that have taken place.
Our billing group has undergone some major changes and this has hindered them on accuracy. Thus our collection group getting slammed with more and more disputed invoices. I have learnt allot in the last four years of employment with my company. I have a better knowledge of how to communicate with people to get resolution and answers. I have also learnt how to deal with those uncooperative customers that everyone else tries to avoid! Bottom line is I have learnt how to be more persistent and get the results I want in the end. I believe that the management I was under, until here recently, was one of the reasons I learnt all that I did. We had a great relationship and the advice I received has helped me gain allot of knowledge and improve my work ethics.
The only downfall is, I would like to broaden my opportunities and I do not see any room for advancement in this company.
great atmosphere, comfortable, travel time, management, flexible schedule
pay rate, high premiums, no bonuses or incentives