Pros: yes, and all of the above
Cons: long hours, but duhhhh, right?
I was attracted to Shari's as a customer. Every store was immaculate and service was unusually attentive and friendly. However, what attracted me as an applicant for an Assistant Manager's position was the mission statement: : To enhance the value of our guest's overall dining experience by identifying and developing extremely talented and caring employees dedicated to serving quality products with pride."
From my experience as a theatre director, I understood what it meant to identify talent sometimes revealed in auditions only as a spark and a hunch. The DM who interviewed me knew about identifying talent, and I can tell you it wasn't based on any experience I had as an assistant. Rather, I had only numerous years as a server, a stint as a supervisor, and a TON of passion for giving customers extraordinary experiences.
I thought, OK! here's part of the mission manifested. We were a busy store and I went right onto the floor where I brought my experience as server to aid me, watched the example of the manager and other assistants, and ascertained guests' needs from table visits and observing both the overall flow and specific actions of servers to determine how and where to lend support.
With time, I entered the Assistant Manager Training Course. Folks, this is IT! So thorough, so comprehensive a course that it would cost mega bucks to take a similar course by itself. This course trains you to become a GENERAL MANAGER, (if all your performance ducks are in a row and you decide, if offered, to take that next step of basic knowledge to enter that new experience). At the very – more... least, the course shows you EVERYTHING you need to know to develop yourself into an outstanding assistant.
It boils down to your bringing the right attitude, a love for the business, a passion to do things right in a way that ALL affects the guest positively and memorably!! Oh, and did I say, a willingness to break out of that "hide in the office"mentality that always shows up in guest service. I had a great manager, a smart DM, and FABULOUS CREW, great team of peer assistant managers that understood the word, "TEAMWORK"--not "hide behind the peer who is working hard."
So if you want to have your talent identified, get the best in development, have a match for your comittment for off-the-chart guest service, gain a crew who is willing and have opportunities to develop those who are fledglings, here it is. I ENCOURAGE you to apply. – less