PATIENT SERVICE REPRESENTATIVE:
The position is a full range of administrative, very high paced challenge every single day. It required a true commitment to the practice of which I am so proud to be a part of.
I would still be working for this great organization if I did not have to relocate back to AZ.
With a combination of Physician's needs (I worked for two Specialty Practices (Neurology and Endocrinology), checking in patients and getting incoming calls (no call center), the day was certainly high paced and busy from the moment of my arrival to clocking out at the end of the day. "Whew.!!" but I loved it.
My management was the greatest. Any of my concerns, improvements or ideas, was accepted without repercussion.
Workplace culture was "internal Customer Service as well as External Customer Service" respect for each other and willingness to help is their norm. They are sensitive to their employee needs.
The hardest part of my job was to maintain control of the day, prioritizing and making decisions for resolving problems as seamless as possible. My leadership skills at Mayo Clinic and Crucial Conversation skills helped immensely.
The most enjoyable part of my job was satisfying both my Physicians AND my patients. Special requests of the Physicians and making "miracles" happen (changing the schedules, contacting the patients, and making everyone happy...that made my day indeed.
bonuses and special days for the employees, plus employee recognition
at times, the company was short-staffed due to employees being promoted internally