Patient Service Representative
Patient Service Representative (Current Employee) – San Diego, CA – November 11, 2015
The role of a PSR is very vital to the patient experience. We are the first voice patients hear when they want to receive services at a Sharp Rees-Stealy location. It is important that we actively listen to the patients to determine how to best meet their needs. In order to be successful, building relationships with multiple departments is key in order to provide prompt answers for the patient's concerns. On an average the call center takes 6,000 calls daily, and on Mondays, there can be as many as 10,000 calls. It great to interact with patients and hear satisfaction in their voices when they know you're doing all you can to get them taken care of. One thing about the job is that our independence is very limited and micro-managing is the way the call center is ran. While I am a key player, I would rather not have someone looking over my shoulder critiquing every thing I do. I am able to ask questions if I need help, and I seek out constructive feedback. I love learning new things, and being given more duties and responsibilities.