Professional environment with the opportunity for advancement.
Child Support Specialist (Former Employee) – Redding, CA – November 14, 2013
A typical day at Shasta County Child Support would include reviewing your email and task list for an idea of what you need to accomplish each day with numerous interruptions for telephone calls and walk-in customers. Also, calculating child support obligations and processing legal documents.
Over my 23 years of employment, I have learned excellent customer service skills, organizational and time management skills as well as interpreting complex state and federal guidelines and regulations.
Management was supportive and allowed you the opportunity to work independently while providing guidance when necessary or requested.
The co-workers that I had the opportunity to work with were the best ever. Very supportive and willing to help each other as a team to meet deadlines in a timely manner.
The hardest part of the job was having to put down unfinished work. I like to complete everything I start and sometimes that wasn't possible, until the next day.
The most enjoyable part of the job was dealing with customers, both internal and external, to explain complex rules, regulations and procedures in a way that everyone understands. The teamwork was the best.
the opportunity to work both independently and as a team. also, excellent benefits, health care, time off, etc.
inability to work when the computer system was down.