Responsible for scheduling, execution and monitoring of all jobs in the Shaw Environment as well as the centralize print from the mainframe. Responsibilities also include assisting with the completion of requests for install and removal of equipment, running cables, installation of software/patches/updates and the management of all priority tickets and escalated calls.
Responsibilities: Major Incidents (P0, P1) (P2, 3, 4, 5) - Management Paging, Dashboard Updates. Escalated from the Service Desk/Bell Tech. Reporting – Executive Summary, Patch Status Web Page, all reporting task. Administrative Functions – obtaining downtimes, entering change requests and other duties needed to support the group. Assist with shift workload – print, patches, VMware, Windows 2003, 2008, 2012, updates and installs. Job Scheduling – assist with job scheduling for the mainframe and distributed systems.