Business Manager (Senior)
Shea Roche Professional Search Consultants - Buffalo, NY

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By leveraging extensive knowledge of business lines including International Freight, Custom House Brokerage and Warehousing this position will be involved with both Sales and Operations.

Responsibilities will include:

  • Active engagement and leadership in sales process
  • Identify needs of existing customer and prospects
  • Visit existing and potential customers, providing ongoing customer support
  • Build business volumes(s), through cross selling, attending and presenting at trade conferences, teaming with sales and operations.
  • Determine pricing solutions in alignment with company parameters and best interest
  • Prepare monthly management reposes
  • Monitor and leverage KPI’s and modify strategies to meet defined goals and objectives
  • Monitor and approve all branch expenses
  • May manage sales staff and work to support top line revenue growth and contribute to the larger company’s operational success
  • May supervise a seven day, twenty four hour (24x7) operation
  • Ensure quality customer service through personal and team communication skills, meeting customer needs, resolving customer problems, maintaining contact with current customers and conduct timely communications
  • Hire, appraise, fire, develop and coach to maintain professional distinguished branch team
  • Remain up to date and implement all applicable government regulations as well as company procedures and policies.
  • May also support multiple branches requiring the ability to optimize assets from each location to minimize operating expenses while ensuring high level of customer service
  • Position requires significant time out of the office, visiting customers etc.

Requirements will include:

  • Bachelors degree or equivalent in extensive on the job training and continuing education
  • Custom Brokerage License preferred
  • 7- 10 years customs brokerage, transportation, warehousing & distribution, NVOCC experience
  • 3- 5 years sales and business development
  • 5 years supervisory experience preferred
  • May require knowledge of export licensing requirements to include HAZMAT & munitions
  • Must be able to travel as needed including international.
  • Excellent verbal and written communication and organizational skills
  • Comfortable with MS Outlook, Word, Excel, as well as other business applications and web-based software.
  • Must be willing to sign non-compete.

About this company
At Shea Roche we take pride in our ability to assist our client in every phase of the recuriting process by builiding strong, loyal...