Pros: its a world of knowledge out there because there each one teach one
Cons: when your time ends, clock out, no overtime, it is not in the budget, therefore you will get an email about it.
My day usually starts off with answering a question from a co-worker, then grabbing a phone that is ringing. After which I am responding to a radio call, dispatching emergency work crew or general maintenance, getting my headset on and answering calls between responding and reading emails, creating work orders, service tickets, taking messages, transferring – more... calls to different departments and responding to enquiries from residents or potential residents and families as well as doing other office duties as assigned by my supervisor. Lets just say if a fast pace office is not for you, then the call center is not the place you want to apply to. I love it though, I learned a lot. – less