Pros: after about 6 months, your schedule gets better.
Cons: low morale, little to no advancement, no set schedules, uncompetitive pay
Very disappointed to see that the Supervision in Shelter Customer Services does not care about their employees. When I interviewed I was happy to be part of the team until I started working there. There is no team. Very disorganized. Very out of touch/Not current/Old fashioned mentalities. They say that they "expect high turnover" and it is apparent. There are great employees/people that they are loosing at a very fast rate and they do not care. They post positions because they are replacing, not because they are growing. People are not getting fired, they are leaving. You are not a asset to their company you are there to fill a seat. You are bottom of the barrell and unappreciated. You will never hear that you are doing a good job, no pats on the back, you will only hear from a Supervisor if they have something negative to tell you. You are not promoted to the next level because you are good at what you do, it is only if there is a "need" to promote you. There is little (one step up) to no advancement in the Kansas City (Lee's Summit) call center. Upper level management, Management, Supervision, Human Resources are not aware how unhappy anyone is because they never take the time to ask us. Clueless. Unless someone gets lucky, finds other employment and just so happens to get a exit interview will anyone get heard and changes are never made. Other departments are happy with very little turn over, so it is probably a good company, just a horribly run department. Worst place I have ever worked. It's convenient to home and looking from the outside-in, I would have never expected to be this unhappy. I go there, collect my paycheck and keep my mouth shut to stay off the radar. At this point I am looking to get out even if it means my commute will be longer. :(