Shelter Insurance Employer Reviews

I ran the front office. Typical day of work included quoting insurance to potential customers and explaining policies to new customers. I also helped existing customers with any questions or concerns.

Very disappointed to see that the Supervision in Shelter Customer Services does not care about their employees. When I interviewed I was happy to be part of the team until I started working there. There is no team. Very disorganized. Very out of touch/Not current/Old fashioned mentalities. They say that they "expect high turnover" and it is apparent. – more... There are great employees/people that they are loosing at a very fast rate and they do not care. They post positions because they are replacing, not because they are growing. People are not getting fired, they are leaving. You are not a asset to their company you are there to fill a seat. You are bottom of the barrell and unappreciated. You will never hear that you are doing a good job, no pats on the back, you will only hear from a Supervisor if they have something negative to tell you. You are not promoted to the next level because you are good at what you do, it is only if there is a "need" to promote you. There is little (one step up) to no advancement in the Kansas City (Lee's Summit) call center. Upper level management, Management, Supervision, Human Resources are not aware how unhappy anyone is because they never take the time to ask us. Clueless. Unless someone gets lucky, finds other employment and just so happens to get a exit interview will anyone get heard and changes are never made. Other departments are happy with very little turn over, so it is probably a good company, just a horribly run department. Worst place I have ever worked. It's convenient to home and looking from the outside-in, I would have never expected to be this unhappy. I go there, collect my paycheck and keep my mouth shut to stay off the radar. At this point I am looking to get out even if it means my commute will be longer. :( – less

Good place to work if you want to get screwed. I worked there for 12 years as an agent. They terminated my contract before I was benefit eligible. No reason was ever given to me, so good luck with your Fantastic Shelter Insurance career.

This Midwest City Agency has turned over many times in the last couple of years. Clients are not happy. Many rate increases. Not competitive in P&C, Writing Life Insurance is the way to make up for that. The existing clients have been beat up with Life Insurance.

I loved this job because it was all hands on and I didn't have to just sit around. I could do basically anything to help get the store looking like it was expected too.

I have worked for a Shelter Agent for over a year and he has recently been promoted to a Claims Adjuster. I love working in the office and find it to be quite rewarding!

Great company to work for. Conservative company that believes in 2nd mover advantage. Great and caring leadership.

My boss were very easy to get along with, I enjoyed going to work! A typical day: I would arrive at the office between 7:30am and 8: am retrieve the phone messages, and log on the computer, and start returning calls. Most calls I would be able to answered there questions, but there were times that that my boss would take it because it would involve – more... either more detail or it was about life or health! (not my expertise) as the day would I would be faxing, filing or retrieving files, setting up appointment with clients, and so forth, the day would go by so fast! I learned how to patient with some of our clients and i also learned how to listen to them! My boss was the very patient with me and talked to and explained things when I may have been confused on a matter! I personally did not have a coworker under my boss but there was another receptionist/agent that could help the other agent in the office and at time the office would get pretty loud with laughter there were a lot of fun moments! I believe the hardest part of the job was when i had try to drum up some more business, There was no interest so it got frustrating at times! The most enjoyable time, well I have to say that just been able to work with such great people that I enjoyed my job period. When I knew that we were moving I gave my two weeks’ notice and we all cried and i do miss them especially the other agent even though she wasn’t my boss but she was and still is a good a really good agent. I have been out of a job for a while! I would like to get back to work even if it is part time! In fact i would prefer part time! – less

This is a good place to work if you have minimal call center experience and are looking for a good starting point. If you have worked for other efficient and well run call centers then this is not for you. It is fast paced at times because of a combination of staffing issues and the fact that at times it's hard to get good help there so you find yourself – more... running in circles with a customer on hold without good resources. Training is not organized, technology is nowhere near where it should be, "flexible" scheduling is all over the place (if you have a life or family then the scheduling can be challenging). The atmosphere can be very negative at times and it is tolerated. If you are in Columbia then opportunities may be vast but if you are in the other call center then forget about it. If you are in Columbia there are different departments and other things you can look into doing. If you are not there then there is nothing. The CSR's are banded into tiers so the longer you are there, you can move your way up from a Band 1 to 2 then to 3 max, the higher the band, the less your hands are tied but the worse your schedule becomes and from what I understand is that the compensation has not been worth accepting the promotional opportunity. The promotion from a Band 1 to 2 usually happens at or after your one year mark and based soley on business need and getting the offer is mostly on tenure and not necessarily merit. Morale is low, turn-over is high. Pay is nowhere near where it should be considering the work that you do, and the fact that most of the CSR's have a college degree. Your level of education, insurance knowledge, or prior call center experience is taken into consideration when hiring but not taken into consideration when it comes to compensation. It's non-negotiable so whether you have a master's degree, 20 years of experience or no experience at all - everyone is hired at the same rate of pay. Management may say they care but, you will rarely hear from a manager unless you are a fave and with them it's easy to be lost and never get acknowledged for the good that you do unless a customer brings it to their attention.
Keeping it completely real: It's a decent company, decent benefits, but if you have prior call center experience and are used to good training, good technology, structure, a balanced fair and friendly work atmosphere with good core values, good organization, or are just looking to grow and develop, this may not be for you. If you do not set your expectations high then you won't be disappointed. I don't believe that the company itself is a horrible place to be because when I was there, the turnover in other departments is not there so those other departments are doing something right. I can only speak from a customer services standpoint and you need to know what you are getting into upfront.
The most enjoyable part of the work are the relationships you will make with your co-workers. There are definitely good people there, most will agree that it's just not a very good situation. – less

Morning: Inbound mail response and voice-mail duties, generate sales, set appointments.

Learned how to sell an intangible item. Most management were high school coaches and not prior agents which thereby limited their capabilities as to "never having been there".

It is a difficult job with little name recogntion, no leads, expensive career health insurance, small marketing budget and solo job as agent. I almost starved as salaried agent, if your spouse/significant other does not work, forget it. In comparison to my friends, which are Farmers and Farm Bureau agents-this career path is weak.I have been for while, – more... now and am captive and could not take book with me, so I stay. Almost everyone I know would leave if they could.
Be careful in selecting Shelter, the newer agent prospects that have called on me, after understanding the concept and visiting me in my office, elect to go with another carrier. You are welcome to contact me-better to go in with your eyes wide open. There are positives such as knowing everyone in corporate, the underwriters, and feeling a part of something small and inclusive. – less

I would NOT advise anyone to work Facilities Maintenance at Shelter Insurance. It is a very uncomfortable environment to work in due to the supervisor being horrible. There are two sets of rules for people. His favorites get away with not doing their job while the ones who do work get harrassed on a regular basis.

As the receptionist at Shelter Insurance, I was the first impression to all clients visiting the office. I greeted all clients and made sure their experience with our staff was one of the best they have ever had. I was responsible for preparing documents, mail, bookeeping, and all other general front office duties.

This office was very small consisting – more... of myself and the manager which made meeting deadlines challenging at times. However, the manager was excellent and was reasonable with all requests and criticisms. – less

Office -answered phones, messages,mail, clean building,entryway, restrooms
Residential - cleaned resident 100% satisaction upstairs and downstairs
Rental Properties - clean property inside and outside grounds and mowed,weed elated. Pulled carpets and replaced, wash walls and sanded, applied paint and made ready for new tenants.

The office crew was fantastic. We all worked together and strived for completed satisfaction of customer service to our clients. I loved being able to interact one on one with our customers and meet their insurance needs.

Great company to work for. Company is willing to make changes, but very conservative which in return is slow to make changes.

Everyday I get to help people. I learned all about the insurance industry. My fellow agents are awesome. The hardest part about my job is dealing with a rate increase or when a claim doesn't go the way the insured wants.