Pros: decent schedule, commission
Cons: horrible systems, terrible company all around
This is pretty much a normal customer service job however the company itself is subpar in both it's products and it's services. Typical day consists of taking customer calls for billing questions,setting up new service and taking payments. The problem I have with Shentel starting off with training is that they don't teach you what you will really need in doing your job efficiently and provide you with the tools needed to do the job properly. The systems are slow and outdated the whole process could be so much easier however when setting up new services it's a time consuming process on the ancient systems that require you to "BUMP" orders to a specific department and if something is done incorrectly expect a scathing E-mail the next day from a supervisor in a different department regardless if you are new to the job or not. Expect your hands to be tied not only by the systems but the installation process is also a joke because if the installer can't locate the address expect no updates and he will probably give up and you will lose commission and they also do not keep customers updated on timeframes if specific tasks need to be done prior to install "ie Bury cables etc". Also expect to be flooded with calls after 6pm when virtually everybody is gone due to the Robo calls to customers that are automated letting customers know the bills are past due and services may be disconnected. Not to mention the services they provide, Cable,Internet are horrible and everybody I have been in contact with hates them but because they are on the outskirts of the city and are not in a Comcast, Cox area they don't have any alternative options. Base pay is decent with commission but they don't offer raises and you have ZERO opportunity for advancement so my advice would be to skip Shentel.