Housekeeping Supervisor
Sheraton Carlsbad Resort & Spa - Carlsbad, CA

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JOB SUMMARY: Provide supervision, coaching, counseling and training to room attendants and house attendants. Work with Room Attendants to educate them on the ABC’s of Housekeeping to ensure consistency. Ensure the prompt return of clean rooms to reception for resale to incoming guests. Inspect guest rooms and public areas for compliance with established cleanliness, maintenance and set-up standards. Ensure the highest level of cleanliness and conditions of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Management Room Inspections, Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and bi-annual Quality Assurance Audit - LRA.

ESSENTIAL JOB FUNCTIONS:

  • Inspect the cleaning of the guest rooms, turndown service; SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Work with Room Attendants to ensure daily calendar tasks are completed.
  • In the event that rooms do not meet quality standards room attendant should be sent back to correct any issues and room will not be released until it meets standards of cleanliness and brand requirements.
  • Ensuring Guest Requests and Special Comments are met
  • Inspect Maids carts and closets to insure that they are properly stocked.
  • Ensure VIP’S and spg members rooms are ready and inspected by 1pm
  • Ensure Daily show rooms are ready by noon
  • Performed daily audits to ensured Sheraton quality standards are consistently met
  • Work with houseman to maintain cleanliness of glass doors and windows through the assigned building
  • Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman
  • Maintain cleanliness of Vending /Ice room
  • Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction)
  • Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp
  • Maintain cleanliness of elevators
  • Maintain cleanliness of hallway telephone and furnish with supply
  • Support Room Attendant by cleaning and stripping guest rooms as needed
  • Communicate with the Front Office Supervisor of “hung” rooms
  • Fill out work order tickets as needed and ensuring unacceptable rooms are not released back to inventory until items are addressed
  • Ensure lines of communication are open with the Housemen
  • Perform Guest Request throughout day –ensuring open tickets and guest requests are completed/closed.
  • Ensure work area is clean when finished
  • Maintain at all times a neat and clean professional appearance

REQUIREMENTS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledgeable with carpet care and floor care
  • Some experience with carpet and floor care equipment preferred
  • Knowledgeable with cleaning chemicals and supply equipment
  • Ability to schedule work and to train and motivate attendants to achieve the highest level of cleanliness in public areas, back of the house, guest rooms and hallways.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

PHYSICAL DEMANDS:

  • Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.

EXPERIENCE/EDUCATION
Education

  • High school or equivalent education required.

Experience

  • Prior experience in hotel housekeeping positions with 1 or more years’ experience as Supervisor in property of similar size and business volume.

Licenses or Certificates

  • Valid California Drivers License required. Must have clean driving record.
  • Prior experience in hotel housekeeping positions with 1 or more years’ experience as Supervisor in property of similar size and business volume.

Please submit application to email address listed or fax to 760-827-2409.
Jobline: 760-827-2411
www.sheratoncarlsbad.com
5480 Grand Pacific Drive, Carlsbad, CA
EEO Employer

Due to the high volume of applicants, only applicants that meet the minimum qualifications will be contacted for interviews.

To maintain high integrity in our staffing, our new hire background process includes; criminal background check, employment background check, and drug screen.
Sheraton Carlsbad Resort and Spa is a registered user of the E-Verify employment eligibility verification system
Sheraton Carlsbad Resort and Spa is proud to be an EEO employer.


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About this company
The Sheraton Carlsbad Resort & Spa is a refreshing hotel located in the charming coastal community of Carlsbad in North San Diego...