Sheraton Employer Reviews

This was a very stressful job for me, although, I do feel as though I excelled at it. The hours were long and days off were few. There was a lot of work outside in the hot, summer heat, with minimal breaks. However, it was on the oceanfront and that was my favorite part of the job: seeing the waves crash on shore. The management was not up to par.

Fast paced environment with a talented group of people. Able to meet people from all walks of life.

As an employee there i was the first hired agent, not know their turn over rate was above average. I lasted there for 10 months and that is actually long for that property. Managers would accuse you of doing something wrong before finding out all of the facts. Working there was very hard, and i would not recommend to work there to my worst enemy.

All my dats went well.
Communication skills.
The managers were understandimg and caring.
My co-workers and I worked as Team player.
Sometimes we used to start working from 9:00 Am to 9:00 Pm.
We used to have many parties at work especialy in the weekends.

 Greets Guest and Attends to needs
 Serve Guest in Club Lounge
 Balanced check-in and check-out of multiple guests
 Operated multi-lined phone systems
 Achieved high customer satisfaction comments
 Worked with various Hotel departments to make decisions and solve problems.

washing and drying of dirty liens,wash cloths, towels,and blankets. I learned that you have to be responsible reliable and be a team member.

Co-workers were fun and friendly. Busy and always able to make good tips. Hours are decent.

the hours in hospitality is one of the hardest things to get use to, but there is always something going on! meeting new people from all over the world makes my job enjoyable!

A typical day at work would be working as a front desk agent greeting guest at our hotel by name, checking quest into our hotel happily and professionally,assure that all computer records are accurate and attend to guest with common issues by communicating with other departments at our facility through phone, radio or E-mails. I've learned how to use – more... light speed which allowed me to check quest into their rooms, perform room changes when necessary, print records, collect payments and make room keys. The Management team was the key to the success at Four Points, they were very hands on, worked professionally with other and quick to resolve and issue with any guest while providing extraordinary customer service. We all got along and most importantly, our company performance excels because as a team, we accomplish all our company goals. I believe that miss communication can make any job more complicated, I think its very important to be well informed so that we can help accomplish company goals. I really enjoy talking with the guest and learning the different cultures. – less

go in to work say good morning to every one. learned how to check chemicals for a pool and to clean it.management was great they always had everything set up for the whole day so I was never just walking around. co-workers are good people. How confortable it was working with my coworkers

A typical day at work included me making sure all customers were as happy as possible. Customer service was the number 1 priority at the Sheraton. I made sure that all employees whom I supervised, knew the best way to provide that customer service, and helped them achieve this each and every night. I learned a lot of managerial skills, working at the – more... Sheraton. I was taught how to order alcohol and food, take inventory, and make the schedule for 50 employees. I enjoyed all of my co-workers as well. Everyone was usually in a cheerful mood due to the Sheraton's location right on the beach. The hardest part of my job was managing the outside restaurant and the inside restaurant at once when we were extremely busy. However, I am a very efficient multi-taker, and although it was hard, it was something I knew and expected with every shift. The most enjoyable part of my job was making the customers happy. They paid hundreds of dollars to stay at our resort, and I made sure they got everything they expected, and more. – less

Your schedules usually come out two days before the week starts which makes it hard to plan things, it has a high turn over which means not very many people in the Front Office, so when you request days off you might not get it, No matter how important it is. The coworkers are like family, they have your back and sometimes are willing to cover shifts. – more... Management was the worst. Noone knew what they were doing Hired new front office manager and he did show signs of wanting everything changed for the better. The hardest part of the job is having to deal with Guests yelling at you. But you usually get over that. Most enjoyable part is making guests happy. Worst part of the job is having to pay for parking!!!!!!! – less

I worked a mix of opening and closing shifts. If I opened, I would start my day by making soups and prepping the line for breakfast and lunch. After prepping the line, I would put the food order away if we had one that day. I was also one of only a few cooks that helped prep and serve banquets that were scheduled. I had great co workers, but the management – more... was a little absent at times. I actually had to go through the property with the health inspector because it was my chef's day off and the food/beverage manager didn't want to do it. I appreciated the confidence that they showed in me, but I was never offered a higher position even though I was constantly given more responsibility. – less

Developing professional relationships with guests and co workers. One of most enjoyable parts of my job is meeting new people from all over the world.

potiential place but management should have more guest contact

I typical work day goes really good.
I learned how to multi-task a lot of things at the same time.

Biggest regret of my professional career was leaving this property

As second shift supervisor, it was beneficial to have daily department meetings so we might form a team strategy to prepare for the conventions and special guests. i enjoyed helping visitors with first aid, or if they were locked out of their rooms. A challenging but rewarding position which i was sorry to leave, but it was time to move on.

A day at work is good for the most part. Sometimes more than I expect but good. Management is okay. They can definitely improve on a lot of things. Very nice for the most part.I love my what i do so i don't have anything bad to say. Just being able to do what i love is the most enjoyable parts of my day.

Great company to work for, many opportunities to advance. The job is geared around customer services so everyone around you are typically nice. Depending on what department you work in, the job can consume a lot of your time.