Working at Shiel Medical Laboratory has been, by far, the most unpredictable portion of my life. Upon waking in the morning, several things are certain: the sun is out, public transportation will be delayed, and work awaits me. Once I get to work, however, is when all certainty has flown out of my grasp of reality, not to been gripped again for nine or so hours. Upon entrance, the frantic speed-walking of fellow employees foreshadow my own to come, though, day after day, I dismiss these signs as my own over-analysis of a co-worker who is probably on their way to the facilities. As the door to my department's office opens, the shrill sounds of countless phones ringing at a single time pierce my ears for about three seconds, until my ears become numb to the familiar blaring. As I check my mailbox, a routine first act, I come to find that a colleague is waiting for me on line one, no matter, I am quite glad to speak with him or her, let's see what I can help with. About a second prior to lifting the phone, I am informed that a client is also looking to speak with me, which is fine, I can help them both within a timely manner, though as this thought crosses my mind, the laboratory manager is paging me, as I wonder how he knew I was present, as I am about an hour early, afterall. This is the beginning.
Nearly one hour in to work, and I have cared for and consoled four doctors, two nursing supervisors, several medical assistants, and three colleagues from different departments, at which point one may say that I am doing a fine job, no need to get comfortable though, the disgruntled – more... clients have not become disgruntled just yet, though I know it's only a matter of time, for this is now a waiting game. Five minutes later- a fellow representative, appearing quite emotionally disheveled, explains to me that a physician is on the line, and just finished swearing at her for quite some time while accusing her of wrongdoing to his practice, to which I reply "Okay, let's see if we can calm him down", I ready myself for the onslaught of verbal attacks that can possibly (probably) ensue, but no, they did not come, as I effectively put his worries at ease, so it would appear that, indeed, we were able to calm him down. While the repetitive nature of these occurences are the norm, every situation is always unique, requiring a different approach to each personality, with each issue seemingly more cumbersome than the last. The only thing that has become expected is, at the risk of sounding cliche', the unexpected, making Shiel Medical Laboratory the most unpredictable, yet most exciting company I have ever had the pleasure of being a part of, and the tools I have acuired there will remain a part of me for the remainder of my life. – less