A Job not a Career path.
Pros: free soda and coffee
Cons: management when they are in a bad mood they take it out on the employees
The day will always start handling calls all inbound and making some outbound calls on open cases.
I learned about how to configure and integrate Point of Sale and Property Management systems with their software as well as how to audit and edit funds before they are sent out to get collected on among a lot of other things technical with many POS and PMS systems.
The management is very unprofessional and lost, they allow young people to curse and say profanity while on the floor. No kind of professionalism at all they have had 15 people while I was there let go, they are clueless on who to make a team leader, they choose who they feel is better fit for a position based on popularity and not qualifications. No structure, they need a lot of work internally.
co-workers are loud when they are not busy they are careless with words when others are on the phone. Some are very professional others are not a majority are not.
The hardest part, is going into work because you dont know what kind of mood your superiors are going to be in, when their day is bad they carry it to others and bring moral down, they dont know how to leave personal issues at the door and carry that into work and it reflects onto others.
Most enjoyable part is the break room free soda and coffee.