As one person alluded to in a reciew, there is a culture of "yes, master" throughout. People that raise concerns or question some of the unprofessional practices Shipt uses can be terminated without reason or recourse. It can have nothing to do with performance or ratings. If you speak up about almost anything, you are deemed a troublemaker and can lose your job instantly, based on someone's own issues withnot being open to candid discussion or outside ideas. It's like a big high school clique, with the company playing favorites to often unqualified and insecure persons simply because they just nod and agree. If you drink the Shipt KoolAid, you'll be fine, but critical thinkers and those with more work and life experience can feel frustrated and unheard by the company. If you care about improving things or having constructive comversation with management, forget it. If you are a leader, forget it. If you are a lemming, you'll probably love the job and stay, despite its drawbacks. For me, a prefessional with 40+ years of management experience, it was just annoying.
I had just recently gotten my 500th shop under my belt and was only a few weeks away from celebrating a year of employment with Shipt when I found I couldn't log on to my app one day. I check my email to contact support that way and find an email stating that I have been let go. No reason given. When I asked for one, I was told I had received shopper coaching and had shown no improvement. My rating was a 4.8 with those 500 orders. As far as the "coaching" I received, that was ONE email reminding me of their recommended guidelines for timing out a shop. Be keenly aware that you are an independent contractor, and as such, can be let go for NO reason. I have now seen lots of very young Shipt shoppers at our local store. One young girl even does her shops with her friend, as apparently it takes two of them to figure out how to locate items. I've even seen another shopper wearing only a sports bra and leggings while she completed a shop. I'm really hoping she had a t-shirt to throw on in her car. Long story short, if you get hired on in a high volume area, as I was last year, you'll most likely love it. Just buckle in for the occasional week or two of slow order offers for the times of year when you see college kids return home. That's when a lot of those get hired on, and for some reason, it seems that new shoppers are offered orders before "veterans."
Unrealistic shopping and delivery time expectations, punishment in the form of ratings if you underperform and underperformance is guaranteed by the unrealistic shopping and delivery expectations. That's what would push me out if the extremely low pay + gas + taxes + zero benefits (disability, ins, time off) didnt get me first.
Low pay, rude customers, lack of support from HQ.
Answered - Shopper (Current Employee) - Michigan
Too many miles on my car, not enough compensation for gas and wear and tear
Answered - Personal Shopper (Current Employee) - San Antonio, TX